Reservations Agent

Open Door Pub Co. Pty LTD; City of Melbourne; On-site; AUD 30,000 - 44,000; Part time

Job summary

Australian Venue Co. is seeking a Casual Reservations Agent in Melbourne to support reservations across our diverse venues.

You’ll handle enquiries, secure bookings and deliver a high-quality guest experience with a friendly, customer-focused approach. You’ll respond to phone and email reservations, amend or cancel bookings, provide venue information and identify cross-selling opportunities to maximise revenue.

Qualifications

• Experience in reservations, sales or customer service.
• Hospitality or venue experience is desirable.
• Call centre or high-volume telephone experience.
• Strong verbal and written communication skills.

Responsibilities

• Respond to telephone and email reservation enquiries.
• Make, confirm, amend and cancel customer reservations.
• Provide accurate information about venues, menus, functions and services.
• Maintain strong product knowledge across AVC venues.
• Identify upselling and cross-selling opportunities.
• Work closely with venue managers and the Reservations team.
• Escalate complaints or complex enquiries when required.
• Maintain accurate reservation records and venue information.
• Support reservation campaigns and general administration.
• Meet agreed customer service, call handling and sales KPIs.

Skills

Customer service

Communication

Attention to detail

Upselling

Teamwork

Resilience

Tools

Reservations software

Job description

Casual Reservations Agent Casual opportunity | Melbourne-based Australian Venue Co. is looking for a customer-focused Casual Reservations Agent to join our Sales & Marketing team and support reservations across our diverse portfolio of hospitality venues. This is a great opportunity for someone with reservations, sales, call centre or hospitality experience who enjoys helping customers, maximising bookings and creating positive guest experiences.

About the role

As a Casual Reservations Agent, you’ll manage customer enquiries and reservations across AVC venues. You’ll provide timely, accurate and engaging service while supporting venue teams and helping maximise revenue through cross-selling and upselling opportunities.

What you’ll do

• Respond to telephone and email reservation enquiries.
• Make, confirm, amend and cancel customer reservations.
• Provide accurate information about venues, menus, functions and services.
• Maintain strong product knowledge across AVC venues.
• Identify upselling and cross-selling opportunities.
• Work closely with venue managers and the Reservations team.
• Escalate complaints or complex enquiries when required.
• Maintain accurate reservation records and venue information.
• Support reservation campaigns and general administration.
• Meet agreed customer service, call handling and sales KPIs.

About you

• Previous experience in reservations, sales or customer service.
• Hospitality or venue experience is desirable.
• Call centre or high-volume telephone experience.
• Experience using restaurant or reservations software.
• Strong verbal and written communication skills.
• Excellent attention to detail.
• Resilient, collaborative and solutions-focused.
• Comfortable working in a fast-paced environment.
• Confident identifying upselling opportunities.
• Willingness to learn about our venues and offerings.

Why join Australian Venue Co.

You’ll join a supportive team and gain experience across a diverse portfolio of pubs, bars, restaurants and hospitality venues. This role offers the opportunity to build your reservations, sales and customer service skills while developing strong relationships across the business. If you enjoy hospitality, love helping customers and have a talent for creating great booking experiences, we’d love to hear from you.

The work you do will directly impact everyone of our customers and our aim is to ensure our employees are provided with the support and knowledge to exceed our customers’ expectations.

Australian Venue Co. promotes a culture of diversity, equity, and inclusion through programs like AVC Pride for LGBTQIA+ support, Her Hospo for empowering women, and a First Nations Committee for reconciliation. We are committed to growing our understanding and engagement in diversity, equity and inclusion to build a more inclusive industry.

Turn your hospo job into a rewarding career. We’re passionate about training & developing our team members and providing internal career advancement opportunities. At AVC, we turn hospo jobs into careers! Join our team & get access to our AdVanCe Career Pathways program, our in-house development program that is tailored to the hospitality industry.