Function Sales Coordinator

Open Door Pub Co. Pty LTD; City of Melbourne; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Staff discounts

Employee benefits

Job summary

Australian Venue Co. in Melbourne is seeking a Functions Sales Coordinator to manage enquiries, orchestrate proposals and bookings, and handover events to operations.

You will build strong client relationships with corporate and social clients while promoting our event spaces and upselling offerings. The role focuses on delivering outstanding customer service in a fast-paced hospitality environment, coordinating with venue teams, and driving sales opportunities.

Qualifications

• Minimum 1 year of experience in a hospitality environment.
• Minimum 1 year of administration experience.
• Minimum 1 year of functions or events coordination experience.
• Previous experience in customer service.
• Excellent verbal and written communication skills.
• Strong organisational skills with attention to detail.
• A proactive, sales-focused mindset with the ability to build lasting client relationships.
• The ability to manage multiple priorities in a fast-paced environment.
• Confidence using Microsoft Office and booking or reservation systems.
• A positive attitude, initiative and a genuine passion for hospitality.

Responsibilities

• Manage inbound function and event enquiries via phone and email.
• Prepare proposals, quotations, booking agreements and event documentation.
• Coordinate bookings from enquiry through to handover with venue operations.
• Build strong relationships with corporate and social clients.
• Conduct venue inspections and promote our event spaces.
• Upsell function packages and venue offerings to maximise sales opportunities.
• Maintain accurate booking records and client information.
• Liaise with venue teams to ensure all event details are communicated accurately.
• Provide exceptional customer service throughout the client journey.
• Assist with venue administration and contribute to continuous process improvements.

Skills

Customer service

Communication

Organisational skills

Sales mindset

Multitasking

Tools

Microsoft Office

Booking systems

Job description

Are you passionate about hospitality, events and delivering exceptional customer experiences? We're looking for an organised, customer-focused Functions Sales Coordinator to join our Melbourne team. In this role, you'll be the first point of contact for clients planning corporate and social events, managing enquiries from initial contact through to event handover while delivering outstanding service and driving sales. This is an excellent opportunity for someone looking to grow their career in hospitality sales and events within a fast-paced and supportive environment.

What You'll Be Doing

• Manage inbound function and event enquiries via phone and email.
• Prepare proposals, quotations, booking agreements and event documentation.
• Coordinate bookings from enquiry through to handover with venue operations.
• Build strong relationships with corporate and social clients.
• Conduct venue inspections and promote our event spaces.
• Upsell function packages and venue offerings to maximise sales opportunities.
• Maintain accurate booking records and client information.
• Liaise with venue teams to ensure all event details are communicated accurately.
• Provide exceptional customer service throughout the client journey.
• Assist with venue administration and contribute to continuous process improvements.

We're looking for someone who has

• Minimum 1 year of experience working in a hospitality environment
• Minimum 1 year of administration experience
• Minimum 1 year of functions or events coordination experience
• Previous experience in customer service
• Excellent verbal and written communication skills
• Strong organisational skills with exceptional attention to detail
• A proactive, sales-focused mindset with the ability to build lasting client relationships
• The ability to manage multiple priorities in a fast-paced environment
• Confidence using Microsoft Office and booking or reservation systems
• A positive attitude, initiative and a genuine passion for hospitality

Why Join Us?

• Career development within a growing hospitality business
• Supportive and collaborative team culture
• Ongoing training and professional development
• Opportunity to develop your sales and events career
• Staff discounts and employee benefits
• A fast-paced role where every day is different

If you're passionate about creating memorable event experiences and enjoy working in a customer-focused environment, we'd love to hear from you. Make your career one to remember at Aus Venue Co. The work you do will directly impact everyone of our customers and our aim is to ensure our employees are provided with the support and knowledge to exceed our customers’ expectations.

Australian Venue Co. promotes a culture of diversity, equity, and inclusion through programs like AVC Pride for LGBTQIA+ support, Her Hospo for empowering women, and a First Nations Committee for reconciliation. We are committed to growing our understanding and engagement in diversity, equity and inclusion to build a more inclusive industry.

Turn your hospo job into a rewarding career Whether you’re already in a hospitality management role or you’re ready for career progression into management, you can take the next step with Australian Venue Co. We’re passionate about training & developing our team members and providing internal career advancement opportunities. At AVC, we turn hospo jobs into careers! Join our team & get access to our AdVanCe Career Pathways program, our in-house development program that is tailored to the hospitality industry. If your next step is to become a Duty Manager, Assistant Venue Manager or Venue Manager, we can support you on your career journey.