Casual Guest Service Agent

Minor Hotels ANZ; Jerrys Plains; On-site; AUD 39,000 - 47,000; Part time

Benefits offered by this job

Career growth

Hotel deals

Global discounts

Retail rewards

Experiences

Wellness support

Health insurance benefits

Job summary

Minor Hotels ANZ invites casual Guest Service Agents to join our Front Office teams at Oaks Cypress Lakes Resort and Elysia Wellness Retreat, where you’ll be the first point of contact for guests, delivering warm, personalised service from check-in to check-out.

You’ll work within supportive Front Office teams, with opportunities to grow your hospitality career within a globally renowned hotel group and clear career pathways.

Qualifications

• Experience in front office, reception or customer service preferred.
• Strong communication and interpersonal skills.
• Team player with a positive, professional attitude.
• Flexibility to work a rotating roster, including weekends and public holidays.

Responsibilities

• Be the first point of contact for guests from check-in to check-out, delivering warm, personalised service.
• Contribute to creating memorable guest experiences and a welcoming atmosphere.
• Collaborate with Front Office team to ensure smooth arrivals, stays and departures.

Skills

Front office experience

Communication skills

Interpersonal skills

Team player

Flexibility

Job description

Minor Hotels is one of Australasia’s largest accommodation providers, managing over 70 properties in the region and a global portfolio of 640 properties across more than 66 countries. Our brands, Anantara, Avani, Oaks, NH Hotels, NH Collection, nhow, and Tivoli, span six continents, including Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe, and South America. Joining Minor means partnering with a diverse, expanding global organisation offering boundless opportunities to thrive and succeed.

Our people are the heart of our success, and we are committed to investing in your skills to support your career growth and advancement. You’ll feel valued as part of a tight-knit team, united in delivering exceptional guest experiences and thriving in a company dedicated to fostering an outstanding workplace culture.

Job Description

We’re excited to announce opportunities for Casual Guest Service Agents to join our Front Office teams at Oaks Cypress Lakes Resort and Elysia Wellness Retreat.

As part of our Front Office teams, you’ll be the first point of contact for our guests, delivering exceptional service and creating memorable experiences from check-in to check-out.

What’s on offer:

• Casual opportunities available across Oaks Cypress Lakes Resort and Elysia Wellness Retreat
• Work within supportive and friendly Front Office teams
• Be part of a global hotel group with genuine career pathways
• Opportunity to grow your hospitality career with Minor Hotels

Qualifications

• Previous front office, reception, or customer service experience highly regarded
• Strong communication and interpersonal skills
• A team player with a positive and professional attitude
• Flexibility to work a rotating roster, including weekends and public holidays

If you’re passionate about hospitality and ready to join a team dedicated to creating exceptional guest experiences, we’d love to hear from you.

Additional Information

At Minor Hotels, we value our people as the heart of our success. Joining Minor means, you’ll enjoy a rewarding package designed to support your professional growth, wellbeing, and work-life balance:

• Career Growth:Learning and developmentprograms to boost your career.
• Exclusive Hotel Deals: 50% off stays at Minor Hotels in Australasia; 20% off for friends and family.
• Global Perks:International accommodation discounts across our hotel brands.
• Retail Rewards: Cashbackand discountsat 400+ top retailers in AU/NZ.
• Experiences: Discounted entertainment and activities.
• Banking and Insurance:Exclusive health insurance offers and workplace banking benefits.
• Wellness Boost: EAP and tailored wellness support

Our people drive the success of our business; We are a dynamic organisation dedicated to delivering exceptional guest experiences. We invest in your skills and foster a workplace culture that celebrates innovation, collaboration, and personal growth.

Currently, we are only accepting applications from candidates who have working rights within Australia or New Zealand.