Casual Front Office Guest Experience Pro

Minor International; Cessnock; On-site; AUD 30,000 - 41,000; Part time

Job summary

Minor Hotels is seeking Casual Guest Service Agents to join our Front Office teams at Oaks Cypress Lakes Resort and Elysia Wellness Retreat. You’ll be the first point of contact for guests, delivering exceptional service and creating memorable experiences from check-in to check-out.

Join Minor Hotels to contribute to a welcoming, guest-focused culture and be part of one of Australasia’s leading accommodation providers with a global portfolio across 66 countries.

Responsibilities

• Be the first point of contact for guests, delivering exceptional service from check-in to check-out.
• Create memorable guest experiences and uphold the front office standards.

Job description

Minor Hotels is one of Australasia’s largest accommodation providers, managing over 70 properties in the region and a global portfolio of 640 properties across more than 66 countries. Our brands, Anantara, Avani, Oaks, NH Hotels, NH Collection, nhow, and Tivoli, span six continents, including Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe, and South America. Joining Minor means partnering with a diverse, expanding global organisation offering boundless opportunities to thrive and succeed.

Our people are the heart of our success, and we are committed to investing in your skills to support your career growth and advancement. You’ll feel valued as part of a tight-knit team, united in delivering exceptional guest experiences and thriving in a company dedicated to fostering an outstanding workplace culture.

We’re excited to announce opportunities for Casual Guest Service Agents to join our Front Office teams at Oaks Cypress Lakes Resort and Elysia Wellness Retreat.

As part of our Front Office teams, you’ll be the first point of contact for our guests, delivering exceptional service and creating memorable experiences from check-in to check-out.

Applications are now open, and shortlisted candidates will be invited to attend in-person interviews.

What’s on offer:

• Casual opportunities available across Oaks Cypress Lakes Resort and Elysia Wellness Retreat
• Work within supportive and friendly Front Office teams
• Be part of a global hotel group with genuine career pathways
• Opportunity to grow your hospitality career with Minor Hotels

• Previous front office, reception, or customer service experience highly regarded
• Strong communication and interpersonal skills
• A team player with a positive and professional attitude
• Flexibility to work a rotating roster, including weekends and public holidays

If you’re passionate about hospitality and ready to join a team dedicated to creating exceptional guest experiences, we’d love to hear from you.

At Minor Hotels, we value our people as the heart of our success. Joining Minor means, you’ll enjoy a rewarding package designed to support your professional growth, wellbeing, and work-life balance:

• Career Growth:Learning and developmentprograms to boost your career.
• Exclusive Hotel Deals: 50% off stays at Minor Hotels in Australasia; 20% off for friends and family.
• Global Perks:International accommodation discounts across our hotel brands.
• Retail Rewards: Cashbackand discountsat 400+ top retailers in AU/NZ.
• Experiences: Discounted entertainment and activities.
• Banking and Insurance:Exclusive health insurance offers and workplace banking benefits.
• Wellness Boost: EAP and tailored wellness support

Our people drive the success of our business; We are a dynamic organisation dedicated to delivering exceptional guest experiences. We invest in your skills and foster a workplace culture that celebrates innovation, collaboration, and personal growth.

Currently, we are only accepting applications from candidates who have working rights within Australia or New Zealand.