Reservation And Guest Services Manager

Property Providers; Sydney; On-site; AUD 55,000 - 75,000; Full time

Job summary

Property Providers in Sydney is seeking an energetic sales-oriented professional to engage inbound guest and client inquiries, match needs with the right property, and close deals. You will act as the voice of the company, manage bookings, and collaborate with housekeeping and operations to ensure smooth experiences.

The role requires flawless English, comfort with technology and CRM systems like Salesforce, and the ability to learn quickly in a fast-paced environment.

Qualifications

• Excellent communication and written English.
• Experience with CRM systems (e.g., Salesforce).
• Proficient in Microsoft Office suite.
• Able to learn quickly in a fast-paced environment.

Responsibilities

• Handle inbound calls from guests and clients and represent the company voice positively.
• Match guest needs with suitable properties and close sales.
• Perform general office administration and self-manage to resolve issues.
• Collaborate with housekeeping and operations to ensure bookings run smoothly.

Skills

Fluent English

CRM experience

Microsoft Office

Fast learner

Phone etiquette

Tools

Salesforce

Job description

Looking for a new and different challenge? Want to make a difference working in a small team? Want to learn and grow? Want to help people Live Better?

The Company

Property Providers is Sydney's most flexible residential rental agency offering long-term executive leasing, short-term extended accommodation and super-luxury holiday rentals. We are a new breed of property management team and have an unrivalled range of products and services. We are shaking things up. After listening to investors we have created services that they want through understanding and filling the gaps in the market. Our team is growing and we need motivated and energetic hunters to convert quality property assets across our short-term portfolio and long-term rental rent roll.

The Role

• Be naturally positive, proactive and naturally helpful in anticipating needs. Warmly welcoming inbound calls from guests and clients (you will be the voice of the company)
• Matching guest needs with the right property. This is a sales role and you will be expected to close. General office administration work. We are looking for an "all-rounder" that can self-manage and independently resolve issues
• Communicating effectively and professionally with affluent clientele. Managing key exchanges, stimulating positive reviews, and liaising with the housekeeping and operations teams to make sure bookings run smoothly

A little about you

• Fluent English with perfect articulation and superior command of the written word is critical
• Naturally embrace technology and innovation. You will be working within a number of computer systems. We will provide training however you will be proficient in Microsoft Office platform
• A fast learner and have the ability to thrive in a fast-paced environment
• Interested and willingness to take on our social media platforms
• Willingness to do 'whatever it takes' to get the job done
• Professional presentation with great communication skills
• Experience using a CRM e.g. SalesForce

What we stand for?

Property Providers are in the business of "helping people live better." Our core values are Passion, Performance and Profit For All by creating win-win and long-term partnerships with the foundation of mutual respect, mutual reward, mutual risk and mutual investment. We value high performers and remunerate talent with outstanding financial and non-financial benefits.