Researcher 4

ManpowerGroup; Redmond; Remote; AUD 96,000 - 102,000; Full time

Benefits offered by this job

Medical plans

Dental plan

Vision plan

Health Savings Account

Health Flexible Spending Account

401(k) with match

Weekly pay

Job summary

ManpowerGroup is seeking a Researcher 4 to join a team focused on improving Microsoft Teams experiences through mixed-method research. Remote position with a pay range of $49-$52 per hour.

You will drive early-stage product definition, translate insights into actionable recommendations, and influence the product roadmap across engineering, design, and marketing. The role requires 6+ years in hands-on research, experience with usability testing, recruitment tools like usertesting.com and

Qualifications

• 6+ years hands-on research and/or product planning experience in tech.
• 6+ years experience with usability testing.
• 6+ years experience with interview facilitation (moderating).
• Degree: advanced in HCI/Market Research or BA/BS with significant industry experience.

Responsibilities

• Organize research materials and documentation for technical audiences.
• Lead early-stage product definition with impactful research plans.
• Derive insights from quantitative and qualitative data.
• Inform engineering roadmap using customer data and identify gaps.
• Collaborate across engineering, design, and marketing to improve UX and AI personalization.

Skills

Research

Interview facilitation

Usability testing

Moderating sessions

Data analysis

Education

Advanced degree in HCI or Market Research

BA/BS in related field with significant experience

Tools

usertesting.com

userscout.com

Job description

Our client, a technology organization focused on improving Microsoft Teams experiences, is seeking a Researcher 4 to join their team. As a Researcher 4, you will be part of a research organization supporting product definition and user experience improvements. The ideal candidate will have a strong ability to drive mixed-method research, translate customer insights into actionable recommendations, and collaborate across engineering, design, and marketing to influence the product roadmap.

Job Title: Researcher 4

Location: Remote

Pay Range: $49-$52 per hour

What's the Job?

• Organize research and technical materials by writing and maintaining documentation that supports technical audiences, including equipment materials, appendices, and operating/maintenance instructions.
• Drive early-stage product definition by building and executing impactful research plans and activities that generate broad market views and deep customer insights.
• Derive insights from quantitative and qualitative data, complementing research conducted independently or in partnership with other researchers.
• Continuously inform an engineering roadmap using customer data, identifying gaps, customer pain points, and potential customer delighters.
• Land impact broadly by working across engineering, design, and marketing disciplines to improve user experience and incorporate AI to make experiences more personalized.

What's Needed?

• Minimum 6 years of hands‑on research and/or product planning experience with demonstrated skill collecting and analyzing human behavioral data to improve plans and UX in a technology industry setting.
• Minimum 6 years experience using research recruitment and testing tools such as usertesting.com and userscout.com.
• Minimum 6 years experience with usability testing.
• Minimum 6 years experience with interview facilitation, including moderating sessions.
• Degree requirement: An advanced degree in HCI (human‑computer interaction), market research, human factors, psychology, or a related field with strong emphasis on research techniques and understanding humans/designing technology to meet needs; or a BA/BS in one of these fields with significant industry experience (degree required to be eligible).

What's in it for me?

• Opportunity to influence the trajectory of a major product through early‑stage research and customer‑driven recommendations.
• Chance to incorporate AI into user experience improvements and explore personalization for customers and employee resource groups.
• Work on feedback loops from customers on new features in private preview to help shape what comes next.
• Collaborate across disciplines to translate research findings into engineering roadmap inputs.
• Contribute to inclusive product‑making decisions by driving research and UX practices that support diversity, equity, and inclusion.

Upon completion of waiting period consultants are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Supplemental Life Insurance
• Short Term and Long Term Disability Insurance
• Business Travel Insurance
• 401(k), Plus Match
• Weekly Pay

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast‑changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.