Research Operations Coordinator

Breville Group; Sydney; On-site; AUD 80,000 - 100,000; Part time

Benefits offered by this job

Compensation package

Team environment

ASX-listed company

Employee assistance program

Parental leave

Employee discounts

Health & wellness benefits

Job summary

Breville Group is seeking a Research Operations Coordinator to keep the research engine running—coordinating recruitment, managing our participant panel, and ensuring compliant data practices. This fixed-term, part-time role supports the Global Product Research team from our head office in Alexandria, NSW, reporting to the Head of Research.

The ideal candidate is highly organised, comfortable juggling multiple projects, and capable of coordinating with participants and external vendors to

Qualifications

• 2+ years in a research operations or related role.
• Highly organised with ability to manage multiple timelines.
• Comfort coordinating with participants and external vendors.
• Strong attention to compliance, data handling and documentation.
• Experience with panel/CRM/survey platforms is a plus.
• AI fluency with tools such as Claude and ChatGPT.
• Clear written and verbal communication skills.

Responsibilities

• Recruitment and participant management across research projects.
• Panel management and updating participant records.
• Vendor management and onboarding of new vendors.
• Legal and data compliance including NDAs and data requests.
• Maintain templates and process documentation.
• Manage research repository and knowledge sharing.

Skills

Organised

Attention to detail

Communication skills

AI fluency

Tools

CRM

Survey platforms

Job description

About Breville

Breville’sprimary strategy is the design and development of the world's best kitchensolutions, whilst expanding distribution, and supporting this with dynamicmarketing, on a global scale. We’re an ASX-listed company with a passion forinnovation, quality, and making everyday food moments feel a little morespecial.
Ouraward-winning product development team brings together designers, engineers,food experts, and product thinkers. What unites us is curiosity, a love of gooddesign, and a drive to build products people love to use.
Forus, product development is all about raising the bar. Everyone here is focusedon creating the best possible products with the customer always front andcentre. We dig deep to understand what really matters to people in the kitchen,and we aim to deliver that in every product so that we can help consumersmaster every moment.

Aboutthe role

TheGlobal Product Research team is responsible for building deeper connectionswith consumers. We are a talented bunch of pattern seekers committed todelivering insights in clear, compelling ways that inspire our teams to createproducts and solutions consumers will love. This role keeps the engine room of the research function running -coordinating recruitment, managing our participant panel, maintaining vendorrelationships, and ensuring our research documentation and data practices arewell organised and compliant.

Research Operations Coordinator

About Breville

Breville’sprimary strategy is the design and development of the world's best kitchensolutions, whilst expanding distribution, and supporting this with dynamicmarketing, on a global scale. We’re an ASX-listed company with a passion forinnovation, quality, and making everyday food moments feel a little morespecial.
Ouraward-winning product development team brings together designers, engineers,food experts, and product thinkers. What unites us is curiosity, a love of gooddesign, and a drive to build products people love to use.
Forus, product development is all about raising the bar. Everyone here is focusedon creating the best possible products with the customer always front andcentre. We dig deep to understand what really matters to people in the kitchen,and we aim to deliver that in every product so that we can help consumersmaster every moment.

Aboutthe role

TheGlobal Product Research team is responsible for building deeper connectionswith consumers. We are a talented bunch of pattern seekers committed todelivering insights in clear, compelling ways that inspire our teams to createproducts and solutions consumers will love. This role keeps the engine room of the research function running -coordinating recruitment, managing our participant panel, maintaining vendorrelationships, and ensuring our research documentation and data practices arewell organised and compliant.

Thisposition would suit someone highly organised and process-driven, who enjoysmanaging multiple moving parts at once. You'll work closely with our ConsumerResearchers day to day supporting their projects rather than leading researchyourself and will report to the Head of Research.

We are looking for a Research Operations Coordinator to join our Global Product Research team, based at our head office in Alexandria, on a fixed-term 12 month, part-time basis - three days per week (preferably Tuesday, Wednesday and Thursday).

KeyResponsibilities:

• Recruitment & Participant Management — Coordinate participant recruitment across key research projects including Focus Groups, Field Trials and Home Visits globally. Schedule participant attendance/Zoom meetings. Manage research sample dispatch and return and handle participant incentive payments.
• Panel Management — Grow and refresh our consumer (CMNTY) panel, and maintain accurate, up-to-date panel data and records.
• Vendor Management — Maintain relationships with existing research vendors and support the setup of new vendors as required.
• Legal & Data Compliance — Manage NDAs for research participants, ensure research data handling meets internal compliance requirements, and handle participant data requests (access/deletion).
• Process Documentation — Maintain research templates and process documentation so the wider research team can work efficiently and consistently.
• Research Repository & Knowledge Management — Maintain a central home for past research findings, ensuring insights are properly organised, easily accessed and appropriately shared.

Qualifications& Experience:

• 2+ years' experience in a research operations, market research coordination, project coordination, or administrative support role.
• Highly organised, with the ability to manage multiple concurrent timelines and competing priorities.
• Comfortable coordinating with participants (members of the public) and external vendors in a professional and timely manner.
• Strong attention to detail, particularly around compliance, data handling, and documentation.
• Experience with panel, CRM, or survey platforms is a plus, but not essential - training will be provided.
• AI fluency - comfortable using tools such as Claude and ChatGPT to support day-to-day research operations tasks.
• Clear written and verbal communication skills.

KeyAttributes

• Organised & Process-Driven - Keeps multiple projects on track without things falling through the cracks.
• Detail-Oriented - Takes compliance, data handling, and documentation seriously.
• Adaptable - Comfortable with shifting timelines and re-prioritising at short notice.
• Proactive Communicator - Flags issues and scheduling conflicts early rather than letting them surface as problems.
• Trustworthy & Discreet - Handles participant data and NDAs with appropriate care and confidentiality.
• Collaborative - Works well supporting a team of researchers.

What we offer you:

• Competitive compensation package
• A fun and rewarding team environment
• Opportunity to work for an Australian Stock Exchange listed company
• Employee assistance program
• Paid parental leave policy
• Employee discounts of up to 40% on all our electrical products
• Corporate health andwellness benefits

Breville Group is proud to be an Equal Opportunity Employer.