Research Operations Coordinator

Breville USA, Inc.; Sydney; On-site; AUD 42,000 - 62,000; Part time

Benefits offered by this job

Competitive compensation package

A fun and rewarding team environment

Opportunity to work for an Australian

Employee assistance program

Paid parental leave policy

Employee discounts of up to 40% on all

Corporate health andwellness benefits

Job summary

Breville is seeking a Research Operations Coordinator to join the Global Product Research team at our head office in Alexandria on a fixed-term 12-month basis, three days per week. You will coordinate participant recruitment, manage our CMNTY panel, and maintain vendor relationships while ensuring compliant data practices and well-organised documentation.

The ideal candidate is highly organized, process-driven, and comfortable supporting researchers across multiple projects.

Qualifications

• 2+ years' experience in a research operations, market research coordination, project coordination, or administrative support role.
• Highly organised, with the ability to manage multiple concurrent timelines and competing priorities.
• Comfortable coordinating with participants (members of the public) and external vendors in a professional and timely manner.
• Strong attention to detail, particularly around compliance, data handling, and documentation.
• Experience with panel, CRM, or survey platforms is a plus, but not essential - training will be provided.
• AI fluency - comfortable using tools such as Claude and ChatGPT to support day-to-day research operations tasks.
• Clear written and verbal communication skills.

Responsibilities

• Recruitment & Participant Management — Coordinate participant recruitment across key research projects including Focus Groups, Field Trials and Home Visits globally.
• Panel Management — Grow and refresh our consumer panel, and maintain accurate, up-to-date panel data and records.
• Vendor Management — Maintain relationships with existing research vendors and support the setup of new vendors as required.
• Legal & Data Compliance — Manage NDAs for research participants, ensure research data handling meets internal compliance requirements, and handle participant data requests.
• Process Documentation — Maintain research templates and process documentation so the wider research team can work efficiently and consistently.
• Research Repository & Knowledge Management — Maintain a central home for past research findings, ensuring insights are properly organised, easily accessed and appropriately shared.

Skills

Organised

Detail-oriented

Adaptable

Proactive communicator

Trustworthy

Collaborative

AI fluency

Tools

CRM platforms

Survey platforms

Job description

About Breville

Breville’sprimary strategy is the design and development of the world's best kitchensolutions, whilst expanding distribution, and supporting this with dynamicmarketing, on a global scale. We're an ASX-listed company with a passion forinnovation, quality, and making everyday food moments feel a little morespecial. Ouraward-winning product development team brings together designers, engineers,food experts, and product thinkers. What unites us is curiosity, a love of gooddesign, and a drive to build products people love to use. Forus, product development is all about raising the bar. Everyone here is focusedon creating the best possible products with the customer always front andcentre. We dig deep to understand what really matters to people in the kitchen,and we aim to deliver that in every product so that we can help consumersmaster every moment.

Aboutthe role

TheGlobal Product Research team is responsible for building deeper connectionswith consumers. We are a talented bunch of pattern seekers committed todelivering insights in clear, compelling ways that inspire our teams to createproducts and solutions consumers will love. This role keeps the engine room of the research function running -coordinating recruitment, managing our participant panel, maintaining vendorrelationships, and ensuring our research documentation and data practices arewell organised and compliant. Thisposition would suit someone highly organised and process-driven, who enjoysmanaging multiple moving parts at once. You'll work closely with our ConsumerResearchers day to day supporting their projects rather than leading researchyourself and will report to the Head of Research.

We are looking for a Research Operations Coordinator to join our Global Product Research team, based at our head office in Alexandria, on a fixed-term 12 month, part-time basis - three days per week (preferably Tuesday, Wednesday and Thursday).

KeyResponsibilities:

• Recruitment & Participant Management — Coordinate participant recruitment across key research projects including Focus Groups, Field Trials and Home Visits globally. Schedule participant attendance/Zoom meetings. Manage research sample dispatch and return and handle participant incentive payments.
• Panel Management — Grow and refresh our consumer (CMNTY) panel, and maintain accurate, up-to-date panel data and records.
• Vendor Management — Maintain relationships with existing research vendors and support the setup of new vendors as required.
• Legal & Data Compliance — Manage NDAs for research participants, ensure research data handling meets internal compliance requirements, and handle participant data requests (access/deletion).
• Process Documentation — Maintain research templates and process documentation so the wider research team can work efficiently and consistently.
• Research Repository & Knowledge Management — Maintain a central home for past research findings, ensuring insights are properly organised, easily accessed and appropriately shared.

Qualifications& Experience:

• 2+ years' experience in a research operations, market research coordination, project coordination, or administrative support role.
• Highly organised, with the ability to manage multiple concurrent timelines and competing priorities.
• Comfortable coordinating with participants (members of the public) and external vendors in a professional and timely manner.
• Strong attention to detail, particularly around compliance, data handling, and documentation.
• Experience with panel, CRM, or survey platforms is a plus, but not essential - training will be provided.
• AI fluency - comfortable using tools such as Claude and ChatGPT to support day-to-day research operations tasks.
• Clear written and verbal communication skills.

KeyAttributes

• Organised & Process-Driven - Keeps multiple projects on track without things falling through the cracks.
• Detail-Oriented - Takes compliance, data handling, and documentation seriously.
• Adaptable - Comfortable with shifting timelines and re-prioritising at short notice.
• Proactive Communicator - Flags issues and scheduling conflicts early rather than letting them surface as problems.
• Trustworthy & Discreet - Handles participant data and NDAs with appropriate care and confidentiality.
• Collaborative - Works well supporting a team of researchers.

What we offer you:

• Competitive compensation package
• A fun and rewarding team environment
• Opportunity to work for an Australian Stock Exchange listed company
• Employee assistance program
• Paid parental leave policy
• Employee discounts of up to 40% on all our electrical products
• Corporate health andwellness benefits

Please note Breville Group willnever ask applicants through email, phone, text message, or direct message onsocial media to provide identity documents, personal details, or financialinformation such as bank details.

Breville Group is proud to be an Equal Opportunity Employer.