Reporting & Administration Officer

Steamatic; Canberra; On-site; AUD 60,000 - 75,000; Full time

Job summary

Steamatic Canberra is seeking a motivated, detail-oriented report and administration officer to provide administrative and reporting support to two managers. You will help prepare accurate reports on building damage, restoration works and insurance claims, ensuring timely and compliant documentation.

The role suits someone with building/construction knowledge, strong writing, and proficiency in Microsoft Office.

Qualifications

• A background or understanding of building and construction is highly desirable.
• Strong written communication skills to prepare clear, detailed and professional reports.
• Proficiency in Word, Excel and Outlook.
• Exceptional attention to detail and a commitment to accuracy.
• Strong organisational and time-management skills with the ability to manage competing priorities and deadlines.
• Ability to work independently and collaboratively as part of a team.
• Professional communication skills and the confidence to liaise with managers and other stakeholders.
• Previous experience in report writing, building/ construction, insurance, restoration or administration is desirable but not essential.

Responsibilities

• Prepare clear, accurate and detailed reports relating to building damage, property assessments, restoration works and project outcomes.
• Work closely with two managers, assisting with report preparation, documentation and day-to-day administrative requirements.
• Review and interpret building-related information to assist with report preparation.
• Assist with the coordination and processing of insurance claims for restoration projects.
• Maintain accurate and organised records, photographs, reports and supporting documentation.
• Assist with preparing invoices, entering information into internal systems and completing general administrative tasks.
• Liaise with managers, technicians, contractors and insurance representatives to gather information and ensure reports are completed accurately and on time.
• Ensure reports meet company standards, reporting requirements and KPIs.

Skills

Report writing

Administration

Microsoft Office

Attention to detail

Time management

Organisational skills

Communication skills

Independent & team

Teamwork

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

At Steamatic Canberra, we are on the lookout for a motivated and detail-oriented report and administration officerto join our team. In this full-time position, you will work alongside and provide administrative and reporting support to two managers, assisting with the preparation of accurate, professional reports relating to building damage, restoration works and insurance claims.

This role is ideal for someone with an understanding of building and construction who can interpret information, prepare clear and comprehensive reports, and ensure all documentation is completed accurately and within required timeframes.

Your contribution will play an important role in supporting our managers, maintaining high reporting standards and ensuring our clients and insurance partners receive the information they need.

If you’re proactive, organised and have a keen eye for detail, this could be the perfect opportunity for you!

Key Responsibilities

• Report Writing: Prepare clear, accurate and detailed reports relating to building damage, property assessments, restoration works and project outcomes.

• Management Support: Work closely with two managers, assisting with report preparation, documentation and day-to-day administrative requirements.

• Building and Construction Knowledge: Review and interpret building-related information, scopes of work, damage assessments and repair processes to assist with report preparation.

• Claims Administration: Assist with the coordination and processing of insurance claims for property mitigation and restoration projects.

• Documentation and Administration: Maintain accurate and organised records, photographs, reports and supporting documentation.

• Invoicing and Data Entry: Assist with preparing invoices, entering information into internal systems and completing general administrative tasks as required.

• Communication and Coordination: Liaise with managers, technicians, contractors and insurance representatives to gather information and ensure reports are completed accurately and on time.

• Quality and Time Management: Ensure reports meet company standards, reporting requirements and key performance indicators (KPIs).

Required Skills & Qualifications

• A background or understanding of building and construction is highly desirable.

• Strong written communication skills, with the ability to prepare clear, detailed and professional reports.

• Proficiency in Microsoft Office Suite, particularly Word, Excel and Outlook.

• Exceptional attention to detail and a commitment to accuracy.

• Strong organisational and time-management skills, with the ability to manage competing priorities and deadlines.

• Ability to work independently and collaboratively as part of a team.

• A positive, proactive attitude and willingness to learn.

• Professional communication skills and the confidence to liaise with managers and other stakeholders.

Previous experience in report writing, building and construction, insurance, restoration or administration will be highly regarded but is not essential for the right candidate.

Preferred Qualifications (Not Essential)

• Experience preparing building assessments, technical reports, scopes of work or similar documentation.

• Familiarity with insurance claims and property restoration processes.

• Experience in data entry, invoicing and general administration.

• Experience using claims management software or internal reporting systems.

Why Join Us?

• Make a Difference: Be part of a team that is always learning, innovating and setting industry standards, making a positive impact on our clients.

• Comprehensive Training: Training on administration processes, reporting requirements and internal systems is conducted in-house, with opportunities available for further training.

• Career Opportunities: We invest in your success and offer opportunities to develop your skills and advance your career.

• Join the Family: Despite our growth, we maintain a close-knit, family-like atmosphere. When you join Steamatic, you become part of our welcoming family.

• Overtime Opportunities: Opportunities to earn additional income may be available during busy periods.