Claims Administrator /Customer Service

Steamatic; Wagga Wagga; On-site; AUD 55,000 - 75,000; Full time

Job summary

Steamatic is seeking an Insurance Claims Administrator in a full-time role to guide the life of claims, create reports, manage administration, and generate invoices. You’ll work in a collaborative team environment focused on delivering accurate reporting and KPI-driven outcomes.

Responsibilities include preparing reports and invoices for insurers, reviewing technicians’ work, and providing day-to-day administrative support while maintaining data integrity.

Qualifications

• Excellent communication and customer service skills.
• Proficient with Microsoft Office suite.
• Able to work in a fast-paced, independent environment and meet deadlines.
• Detail-oriented and highly organized.

Responsibilities

• Prepare reports and invoices for insurance companies.
• Review technician’s work for accuracy.
• Provide administrative support to the team.
• Support client claims and respond to day-to-day inquiries.
• Handle data entry and file management.
• Coordinate with specialist contractors.

Skills

Strong communication

Phone communication

MS Office

Organized

Accountability

Job description

If you thrive in a collaborative, and supportive team environment that values fun and open communication, we want to hear from you!

At Steamatic, we're on the lookout for a dynamic Insurance Claims Administrator to join our team. In this full-time position, playing a important role in providing direction and guidance throughout the life of claims while meeting specific reporting KPIs. Your responsibilities will include generating accurate assessment reports, managing administrative tasks, and creating invoices.

Why Join Our Team?

• Make a Difference: Be part of a team that is always learning, innovating, and setting industry standards, making a positive impact on clients and society.
• Comprehensive Training: Gain expertise in various areas of property restoration, from flood damage to mould remediation and fire damage, with thorough training in administration processes and the use of internal systems.
• Career Opportunities: We invest in your success and offer advancement opportunities.
• Join the Family: Despite our growth, we maintain a close-knit, family-like atmosphere. When you join Steamatic, you become part of our welcoming family.

Your Responsibilities:

• Prepare reports and invoices for insurance companies
• Review technician’s work for accuracy.
• Provide administrative support.
• Support client claims and resolve day-to-day inquiries.
• Handle data entry and file management.
• Communicate with specialist contractors.

Qualities We Are Looking For:

• Strong communication skills, positive attitude even in challenging situations.
• Confidence in phone communication.
• Competence with Microsoft Office applications.
• Comfortable in a fast-paced, independent working environment.
• Super organized, with the ability to complete tasks to a deadline with meticulous attention to detail.
• Taking responsibility and accountability for your workload.

Steamatic is an Equal Opportunity Employer.