Rentals Sales & Customer Service Pro

Europcar Mobility Group; Adelaide; On-site; AUD 30,000 - 41,000; Part time

Benefits offered by this job

Competitive pay

Incentives

Training & development

Global brand

Wellbeing support

Referral bonuses

Employee discounts

Same-day pay

Job summary

Europcar Mobility Group in Adelaide is seeking a Sales & Customer Service Officer on a casual basis to join the Adelaide City team. You will greet customers, process rentals and upsell products. No two days are the same, and you’ll be part of a supportive team.

The role requires sales or customer service experience, excellent communication, and the ability to work in a fast-paced environment, including weekends. A valid Australian driver’s license and working rights in Australia are essential.

Qualifications

• Previous experience in sales, customer service or retail.
• Car rental experience is highly desirable.
• Excellent communication and interpersonal skills, with a customer-first mindset.
• Confident using computer systems and technology.
• Ability to work efficiently in a fast-paced, high-pressure environment.
• Flexibility to work on a rotating shift roster - 7 day shift work including weekends and public holidays.
• Valid Australian driver's license with a clean driving record.
• Full working rights in Australia (current and ongoing).
• A positive, proactive and team-oriented attitude!

Responsibilities

• Greet and assist customers in renting vehicles according to their preferences.
• Process rental agreements accurately and efficiently.
• Promote and upsell additional products and services.
• Address customer inquiries and concerns promptly and professionally, with a service first approach.
• Achieve or exceed individual and team sales targets.
• Inspect vehicles before and after rental periods, noting any damages.
• Maintain knowledge of current promotions, services, and products to assist with sales efforts.
• Build strong customer relationships to encourage repeat business and referrals.
• Detailing and cleaning vehicles to business quality standards.
• Refuel and transport vehicles

Skills

Sales experience

Customer service

Retail experience

Excellent communication

Job description

Europcar Mobility Group in Adelaide is seeking a Sales & Customer Service Officer on a casual basis to join the Adelaide City team. You will greet customers, process rentals and upsell products. No two days are the same, and you’ll be part of a supportive team.

The role requires sales or customer service experience, excellent communication, and the ability to work in a fast-paced environment, including weekends. A valid Australian driver’s license and working rights in Australia are essential.