Car Rental Sales & Service Specialist

Europcar Group; Australia; On-site; AUD 36,000 - 47,000; Full time

Benefits offered by this job

Competitive pay

Shift loadings

Incentives

Parental leave

Training & development

Global brand

Employee discounts

Wellbeing support

Job summary

Europcar Mobility Group is seeking a Sales & Customer Service Officer for our Southport team in Australia. This full-time role focuses on delivering excellent customer service while driving sales through upselling and proactive service.

The position requires a customer-first mindset, strong communication, and flexibility for rotating shifts. You will welcome customers, handle rental agreements, and maintain knowledge of current promotions.

Qualifications

• Experience in sales, customer service or retail.
• Car rental experience is highly desirable.
• Excellent communication and interpersonal skills with a customer-first mindset.
• Confident using computer systems and technology.
• Ability to work in a fast-paced environment and on rotating shifts.
• Valid Australian driver's license with a clean record.
• Full working rights in Australia.

Responsibilities

• Greet and assist customers in renting vehicles according to their preferences.
• Process rental agreements accurately and efficiently.
• Promote and upsell additional products and services.
• Address inquiries and concerns promptly and professionally.
• Achieve or exceed individual and team sales targets.
• Inspect vehicles before and after rental periods.
• Maintain knowledge of current promotions, services and products.
• Build strong customer relationships to encourage repeat business.

Skills

Sales experience

Customer service

Retail experience

Communication skills

Australian driver's license

Job description

Europcar Mobility Group is seeking a Sales & Customer Service Officer for our Southport team in Australia. This full-time role focuses on delivering excellent customer service while driving sales through upselling and proactive service.

The position requires a customer-first mindset, strong communication, and flexibility for rotating shifts. You will welcome customers, handle rental agreements, and maintain knowledge of current promotions.