Rental Sales Agent

Europcar; Canberra; On-site; AUD 55,000 - 70,000; Full time

Benefits offered by this job

Six weeks’ parental leave

Ongoing training and career develop

Global brand opportunities

Same-day pay access

Employee discounts

Job summary

Europcar is seeking a Sales & Customer Service Officer for the Canberra Airport & City team. You will greet customers, process rentals, upsell products, and uphold service excellence in a fast-paced environment.

The role emphasizes achieving sales targets, maintaining vehicle standards, and building lasting customer relationships. Applicants should have prior sales or customer service experience and be available for rotating shifts, including weekends.

Qualifications

• Previous experience in sales, customer service, or retail.
• Excellent communication and interpersonal skills with a customer-first mindset.
• Confident using computer systems and technology.
• Able to work in a fast-paced, high-pressure environment.
• Flexibility to work on rotating shifts, including weekends and public holidays.
• Valid Australian driver’s license with a clean driving record.
• Full working rights in Australia.

Responsibilities

• Greet and assist customers in renting vehicles based on preferences and needs.
• Process rental agreements accurately and efficiently.
• Promote and upsell additional products and services.
• Address customer inquiries and concerns promptly with a service-first approach.
• Achieve or exceed individual and team sales targets.
• Inspect vehicles before and after rental periods, noting any damages.
• Maintain knowledge of current promotions, services, and products to assist with sales.
• Build strong customer relationships to encourage repeat business and referrals.
• Detail and clean vehicles to business quality standards.
• Refuel and transport vehicles when required.

Skills

Sales experience

Customer service

Communication skills

Interpersonal skills

Tech literacy

Teamwork

Flexible shifts

Driver's license

Work rights Australia

Tools

Computer systems

Job description

Overview

Are you passionate about sales and customer service? Do you thrive in a fast-paced environment? Europcar is seeking a Sales & Customer Service Officer to join our Canberra Airport & City team on a full-time basis.

Responsibilities

• Greet and assist customers in renting vehicles based on their preferences and needs.
• Process rental agreements accurately and efficiently.
• Promote and upsell additional products and services.
• Address customer inquiries and concerns promptly with a service-first approach.
• Achieve or exceed individual and team sales targets.
• Inspect vehicles before and after rental periods, noting any damages.
• Maintain knowledge of current promotions, services, and products to assist with sales.
• Build strong customer relationships to encourage repeat business and referrals.
• Detail and clean vehicles to business quality standards.
• Refuel and transport vehicles when required.

Qualifications

• Previous experience in sales, customer service, or retail; car rental experience is highly desirable.
• Excellent communication and interpersonal skills with a customer-first mindset.
• Confident using computer systems and technology.
• Ability to work efficiently in a fast-paced, high-pressure environment.
• Flexibility to work on a rotating shift roster, including weekends and public holidays.
• Valid Australian driver’s license with a clean driving record.
• Full working rights in Australia (current and ongoing).
• A positive, proactive and team-oriented attitude.

Benefits

• Competitive hourly rate plus shift loadings and uncapped incentives.
• Six weeks’ employer-paid parental leave (in addition to government entitlements).
• Ongoing training and career development opportunities.
• Global brand opportunities across AU/NZ and beyond.
• Access to same-day pay through a financial wellbeing partner.
• Referral bonuses and exclusive employee discounts (private health insurance, Accor All Heartists program, gym & more).
• 24/7 wellbeing support via EAP and the Calm App.

About Europcar Mobility Group

Europcar Mobility Group is a global mobility player with a long history in Europe and a commitment to simple, seamless, and innovative mobility solutions. The group operates a fleet of vehicles and offers car and van rental services, on-demand or subscription-based, across a network in many countries. More information: www.europcar-mobility-group.com