Rental Sales Agent / Car Return Agent

Europcar; Sydney; On-site; AUD 30,000 - 47,000; Full time

Benefits offered by this job

Competitive hourly rate

Shift loadings

Incentives

Parental leave

Training & development

Global brand opportunities AU/NZ

GoodCompany Award 2025

Same-day pay

Referral bonuses

Employee discounts

Wellbeing support

Job summary

Europcar is hiring a Sales & Customer Service Officer for the Sydney Airport team on a full-time basis. You will greet customers, process rentals, upsell products, and resolve inquiries with a service-first mindset. You are expected to meet sales targets while keeping vehicles and facilities in top condition.

The role offers an attractive hourly rate with shift loadings and an uncapped incentive program. Ongoing training, career development, and employee benefits are provided as part of a global

Qualifications

• Previous experience in sales, customer service or retail.
• Car rental experience is highly desirable.
• Excellent communication and interpersonal skills, with a customer-first mindset.
• Confident using computer systems and technology.
• Ability to work efficiently in a fast-paced, high-pressure environment.

Responsibilities

• Greet and assist customers in renting vehicles based on their preferences and needs.
• Process rental agreements accurately and efficiently.
• Promote and upsell additional products and services.
• Address customer inquiries and concerns promptly and professionally, with a service-first approach.
• Achieve or exceed individual and team sales targets.
• Inspect vehicles before and after rental periods, noting any damages.
• Maintain knowledge of current promotions, services, and products to assist with sales efforts.
• Build strong customer relationships to encourage repeat business and referrals.
• Detailing and cleaning vehicles to business quality standards.
• Refuel and transport vehicles.

Skills

Sales experience

Customer service

Communication skills

Team player

Tools

POS systems

Job description

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Are you passionate about sales? Do you have excellent customer service skills? Do you enjoy working in a fast-paced environment? If so, Europcar has an exciting opportunity for you! We are currently seeking a sales motivated and customer-oriented Sales & Customer Service Officer to join our Sydney Airport team on a full time basis!

Competitive hourly rate + shift loadings + uncapped incentives

Boost your income with our performance-based incentive program

Six weeks’ employer-paid parental leave (in addition to government entitlements)

Ongoing training and career development opportunities

Global brand opportunities across AU/NZ and beyond

Proudly ranked in the Top 30 of the 2025 GoodCompany Awards

Access same-day pay through our financial wellbeing partner

Referral bonuses and exclusive employee discounts (private health insurance, Accor All Heartists program, gym & more!)

24/7 wellbeing support via EAP and the Calm App

Some of the key responsibilities include:

Greet and assist customers in renting vehicles as based on their preferences and needs

Process rental agreements accurately and efficiently

Promote and upsell additional products and services

Address customer inquires and concerns promptly and professionally, with a service first approach

Achieve or exceed individual and team sales targets

Inspect vehicles before and after rental periods, noting any damages

Maintain knowledge of current promotions, services, and products to assist with sales efforts

Build strong customer relationships to encourage repeat business and referrals

Detailing and cleaning vehicles to business quality standards

Refuel and transport vehicles

To be considered, you should possess:

Previous experience in sales, customer service or retail

Car rental experience is highly desirable

Excellent communication and interpersonal skills, with a customer-first mindset

Confident using computer systems and technology

Ability to work efficiently in a fast-paced, high-pressure environment

Flex