Member Service Officer

Police Credit Union Ltd; Sydney; Presencial; AUD 34.000 - 44.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Parental leave

Training & development

Global brand opportunities AU/NZ

Referral bonuses & employee discounts

Wellbeing support (EAP)

Same-day pay

Descripción de la vacante

Europcar Parramatta in Sydney is seeking a Sales & Customer Service Officer to join the team on a full-time basis. You will greet customers, process rentals, and promote add-on products while delivering outstanding service.

Ideal candidates have experience in sales or retail, strong communication, and a customer-first mindset. Flexibility for a rotating shift, including weekends, is required; a valid Australian driver’s license is essential.

Formación

• Previous experience in sales, customer service or retail.
• Car rental experience is highly desirable.
• Excellent communication and interpersonal skills.

Responsabilidades

• Greet and assist customers in renting vehicles as based on their preferences and needs.
• Process rental agreements accurately and efficiently.
• Promote and upsell additional products and services.
• Address customer inquiries and concerns promptly and professionally, with a service first approach.
• Achieve or exceed individual and team sales targets.
• Inspect vehicles before and after rental periods, noting any damages.
• Maintain knowledge of current promotions, services, and products to assist with sales efforts.
• Build strong customer relationships to encourage repeat business and referrals.
• Detailing and cleaning vehicles to business quality standards.
• Refuel and transport vehicles.

Conocimientos

Sales

Customer service

Retail

Communication

Interpersonal skills

Computer literacy

Descripción del empleo

Are you passionate about sales? Do you have excellent customer service skills? Do you enjoy working in a fast-paced environment? If so, Europcar has an exciting opportunity for you!

We are currently seeking a sales motivated and customer-oriented Sales & Customer Service Officer to join our Parramatta team on a full time basis!

• Competitive hourly rate + shift loadings + uncapped incentives
• Boost your income with our performance-based incentive program
• Six weeks’ employer-paid parental leave (in addition to government entitlements)
• Ongoing training and career development opportunities
• Global brand opportunities across AU/NZ and beyond
• Proudly ranked in the Top 30 of the 2025 GoodCompany Awards
• Access same-day pay through our financial wellbeing partner
• Referral bonuses and exclusive employee discounts (private health insurance, Accor All Heartists program, gym & more!)
• 24/7 wellbeing support via EAP and the Calm App
  

Some of the key responsibilities include:

• Greet and assist customers in renting vehicles as based on their preferences and needs
• Process rental agreements accurately and efficiently
• Promote and upsell additional products and services
• Address customer inquires and concerns promptly and professionally, with a service first approach
• Achieve or exceed individual and team sales targets
• Inspect vehicles before and after rental periods, noting any damages
• Maintain knowledge of current promotions, services, and products to assist with sales efforts
• Build strong customer relationships to encourage repeat business and referrals
• Detailing and cleaning vehicles to business quality standards
• Refuel and transport vehicles

To be considered, you should possess:

• Previous experience in sales, customer service or retail
• Car rental experience is highly desirable
• Excellent communication and interpersonal skills, with a customer-first mindset
• Confident using computer systems and technology
• Ability to work efficiently in a fast-paced, high-pressure environment
• Flexibility to work on a rotating shift roster - 7 day shift work including weekends and public holidays
• Valid Australian driver's license with a clean driving record
• Full working rights in Australia (current and ongoing)
• A positive, proactive and team-oriented attitude!