Rental Sales Agent

Europcar Mobility Group; Adelaide; On-site; AUD 34,440 - 46,838; Part time

Benefits offered by this job

Competitive hourly rate

Casual loading

Incentives program

Training and career development

Global brand opportunities

GoodCompany Awards recognition

Same-day pay access

Referral bonuses

Employee discounts

Wellbeing support

Job summary

Europcar Mobility Group is hiring a Sales & Customer Service Officer at Adelaide Airport on a casual basis. The role focuses on greeting customers, processing rentals, upselling services, and resolving inquiries with a service-first approach.

You will support sales targets while representing a global brand, receive a competitive hourly rate with casual loading and incentives, and participate in ongoing training and development within a leading mobility company.

Qualifications

• Previous experience in sales, customer service or retail.
• Car rental experience is highly desirable.
• Excellent communication and interpersonal skills, with a customer-first mindset.
• Confident using computer systems and technology.
• Ability to work efficiently in a fast-paced, high-pressure environment.
• Flexibility to work on a rotating shift roster – 7-day shift work including weekends and public holidays.
• Valid Australian driver's licence with a clean driving record.
• Full working rights in Australia (current and ongoing).
• A positive, proactive and team-oriented attitude.

Responsibilities

• Greet and assist customers in renting vehicles based on their preferences and needs.
• Process rental agreements accurately and efficiently.
• Promote and upsell additional products and services.
• Address customer inquiries and concerns promptly and professionally, with a service-first approach.
• Achieve or exceed individual and team sales targets.
• Inspect vehicles before and after rental periods, noting any damages.
• Maintain knowledge of current promotions, services, and products to assist with sales efforts.
• Build strong customer relationships to encourage repeat business and referrals.
• Detail and clean vehicles to business quality standards.
• Refuel and transport vehicles.

Skills

Sales experience

Customer service

Communication skills

Computer literacy

Fast-paced environment

Team player

Driver's license

Full working rights

Job description

Job Description

Are you passionate about sales? Do you have excellent customer service skills? Do you enjoy working in a fast‑paced environment? If so, Europcar has an exciting opportunity for you! We are currently seeking a sales‑motivated and customer‑oriented Sales & Customer Service Officer to join our Adelaide Airport team on a casual basis.

Why join Europcar?

• Competitive hourly rate + casual loading + uncapped incentives
• Boost your income with our performance‑based incentive program
• Ongoing training and career development opportunities
• Global brand opportunities across AU/NZ and beyond
• Proudly ranked in the Top 30 of the 2025 GoodCompany Awards
• Access same‑day pay via our financial wellbeing partner
• Referral bonuses and exclusive employee discounts (private health insurance, Accor All Heartists program, gym & more!)
• 24/7 wellbeing support via EAP and the Calm App

Key responsibilities

• Greet and assist customers in renting vehicles based on their preferences and needs
• Process rental agreements accurately and efficiently
• Promote and upsell additional products and services
• Address customer inquiries and concerns promptly and professionally, with a service‑first approach
• Achieve or exceed individual and team sales targets
• Inspect vehicles before and after rental periods, noting any damages
• Maintain knowledge of current promotions, services, and products to assist with sales efforts
• Build strong customer relationships to encourage repeat business and referrals
• Detail and clean vehicles to business quality standards
• Refuel and transport vehicles

Qualifications

• Previous experience in sales, customer service or retail
• Car rental experience is highly desirable
• Excellent communication and interpersonal skills, with a customer‑first mindset
• Confident using computer systems and technology
• Ability to work efficiently in a fast‑paced, high‑pressure environment
• Flexibility to work on a rotating shift roster – 7‑day shift work including weekends and public holidays
• Valid Australian driver's licence with a clean driving record
• Full working rights in Australia (current and ongoing)
• A positive, proactive and team‑oriented attitude

About Europcar Mobility Group

Europcar Mobility Group is a global mobility player with 75 years of expertise, offering a wide range of car and van rental services worldwide. With a fleet of more than 280,000 vehicles, including electric models, we are committed to delivering simple, seamless, and eco‑friendly solutions.