Rental Sales Agent

Europcar Mobility Group; Canberra; On-site; AUD 33,062 - 44,083; Full time

Benefits offered by this job

Competitive hourly rate

Shift loadings

Incentives

Parental leave

Training and career development

Global brand exposure

Same‑day pay

Employee discounts

Wellbeing support

Job summary

Europcar Mobility Group is seeking a Sales & Customer Service Officer in Canberra to join the Airport & City team on a full‑time basis. You will assist vehicle rental customers, manage paperwork, upsell products, and maintain vehicle standards while delivering a service‑first experience.

The role requires exceptional communication, the ability to work in a fast‑paced environment, and flexibility to cover rotating shifts including weekends and public holidays.

Qualifications

• Previous experience in sales, customer service or retail.
• Excellent communication and interpersonal skills with a customer‑first mindset.
• Confident using computer systems and technology.
• Ability to work efficiently in a fast‑paced, high‑pressure environment.

Responsibilities

• Greet and assist customers in renting vehicles based on their preferences and needs.
• Process rental agreements accurately and efficiently.
• Promote and upsell additional products and services.
• Address customer inquiries and concerns promptly and professionally, with a service‑first approach.
• Achieve or exceed individual and team sales targets.
• Inspect vehicles before and after rental periods, noting any damages.
• Maintain knowledge of current promotions, services, and products to support sales efforts.
• Build strong customer relationships to encourage repeat business and referrals.
• Detail and clean vehicles to business quality standards.
• Refuel and transport vehicles.

Skills

Customer service

Sales

Upselling

Communication

Tools

CRM systems

Job description

Job Summary

We are looking for a Sales & Customer Service Officer to join our Canberra Airport & City team on a full‑time basis. The role involves assisting vehicle rental customers, managing paperwork, upselling products, and maintaining vehicle standards.

Why Join Europcar?

• Competitive hourly rate + shift loadings + uncapped incentives
• Performance‑based incentive program
• Six weeks’ employer‑paid parental leave (in addition to government entitlements)
• Ongoing training and career development opportunities
• Global brand exposure across AU/NZ and beyond
• Access same‑day pay via our financial wellbeing partner
• Referral bonuses and exclusive employee discounts (private health insurance, Accor All Heartists program, gym & more!)
• 24/7 wellbeing support via EAP and the Calm App

Key Responsibilities

• Greet and assist customers in renting vehicles based on their preferences and needs
• Process rental agreements accurately and efficiently
• Promote and upsell additional products and services
• Address customer inquiries and concerns promptly and professionally, with a service‑first approach
• Achieve or exceed individual and team sales targets
• Inspect vehicles before and after rental periods, noting any damages
• Maintain knowledge of current promotions, services, and products to support sales efforts
• Build strong customer relationships to encourage repeat business and referrals
• Detail and clean vehicles to business quality standards
• Refuel and transport vehicles

Requirements

• Previous experience in sales, customer service or retail
• Car rental experience is highly desirable
• Excellent communication and interpersonal skills with a customer‑first mindset
• Confident using computer systems and technology
• Ability to work efficiently in a fast‑paced, high‑pressure environment
• Flexibility to work on a rotating shift roster – 7 day shift work including weekends and public holidays
• Valid Australian driver’s licence with a clean driving record
• Full working rights in Australia (current and ongoing)
• A positive, proactive and team‑oriented attitude