Rental Operations Specialist - Customer Service & Fleet

Avis; Bundaberg; On-site; AUD 50,000 - 65,000; Full time

Job summary

Avis Bundaberg is seeking a motivated and energetic Rental Operations Agent to join our team. This hands-on role combines customer service, sales, vehicle presentation, and operational support, making it ideal for candidates from hospitality, tourism, retail, aviation, travel, customer service, or vehicle-related industries.

As a Rental Operations Agent, you will interact with customers at the rental counter, assist with bookings and vehicle handovers, inspect vehicles, and help maintain our

Qualifications

• A full and valid driver’s licence.
• Previous experience in hospitality, tourism, retail, customer service, sales, travel, aviation, or similar customer-facing roles.
• Strong communication and interpersonal skills.
• A positive attitude and willingness to learn.
• Confidence using computer systems and learning new technology.

Responsibilities

• Interact with customers face-to-face, delivering exceptional customer service and promoting the Avis Budget Group brand.
• Complete rental transactions, reservations, contracts, and bookings accurately.
• Assist customers with vehicle collections and returns.
• Promote rental upgrades and additional products and services.
• Clean and prepare the interior and exterior of vehicles to company standards.
• Inspect vehicles for damage, cleanliness, and roadworthiness.
• Record vehicle condition reports accurately.
• Assist with vehicle movements and fleet management activities.
• Maintain presentation standards across the branch and wash bay.
• Follow company procedures, safety requirements, and operational guidelines.

Skills

Customer service

Communication

Teamwork

Adaptability

Technology literacy

Job description

Avis Bundaberg is seeking a motivated and energetic Rental Operations Agent to join our team. This hands-on role combines customer service, sales, vehicle presentation, and operational support, making it ideal for candidates from hospitality, tourism, retail, aviation, travel, customer service, or vehicle-related industries.

As a Rental Operations Agent, you will interact with customers at the rental counter, assist with bookings and vehicle handovers, inspect vehicles, and help maintain our