Rental Operations Agent Bundaberg

Avis; Bundaberg; On-site; AUD 50,000 - 65,000; Full time

Job summary

Avis Bundaberg is seeking a motivated and energetic Rental Operations Agent to join our team. This hands-on role combines customer service, sales, vehicle presentation, and operational support, making it ideal for candidates from hospitality, tourism, retail, aviation, travel, customer service, or vehicle-related industries.

As a Rental Operations Agent, you will interact with customers at the rental counter, assist with bookings and vehicle handovers, inspect vehicles, and help maintain our

Qualifications

• A full and valid driver’s licence.
• Previous experience in hospitality, tourism, retail, customer service, sales, travel, aviation, or similar customer-facing roles.
• Strong communication and interpersonal skills.
• A positive attitude and willingness to learn.
• Confidence using computer systems and learning new technology.

Responsibilities

• Interact with customers face-to-face, delivering exceptional customer service and promoting the Avis Budget Group brand.
• Complete rental transactions, reservations, contracts, and bookings accurately.
• Assist customers with vehicle collections and returns.
• Promote rental upgrades and additional products and services.
• Clean and prepare the interior and exterior of vehicles to company standards.
• Inspect vehicles for damage, cleanliness, and roadworthiness.
• Record vehicle condition reports accurately.
• Assist with vehicle movements and fleet management activities.
• Maintain presentation standards across the branch and wash bay.
• Follow company procedures, safety requirements, and operational guidelines.

Skills

Customer service

Communication

Teamwork

Adaptability

Technology literacy

Job description

Join a Global Brand and Be Part of Every Step of the Customer Journey

Are you someone who enjoys variety in your workday, thrives in a customer-focused environment, and takes pride in delivering outstanding service?

Avis Bundaberg is seeking a motivated and energetic Rental Operations Agent to join our team. This is a hands‑on role that combines customer service, sales, vehicle presentation, and operational support, making it ideal for candidates from hospitality, tourism, retail, aviation, travel, customer service, or vehicle-related industries.

Whether you’re a local resident, relocating to the Bundaberg region, or bringing valuable international customer service experience, we’d love to hear from you.

About the Role

As a Rental Operations Agent, you will be involved in all aspects of our business. You will interact directly with customers at the rental counter, assist with bookings and vehicle handovers, inspect vehicles, and help maintain our fleet to the highest standards.

No two days are the same, and you’ll play an important role in ensuring every customer enjoys a smooth and professional rental experience.

What You’ll Do

• Interact with customers face-to-face, delivering exceptional customer service and promoting the Avis Budget Group brand
• Complete rental transactions, reservations, contracts, and bookings accurately
• Assist customers with vehicle collections and returns
• Promote rental upgrades and additional products and services
• Clean and prepare the interior and exterior of vehicles to company standards
• Inspect vehicles for damage, cleanliness, and roadworthiness
• Record vehicle condition reports accurately
• Assist with vehicle movements and fleet management activities
• Maintain presentation standards across the branch and wash bay
• Follow company procedures, safety requirements, and operational guidelines

What We’re Looking For

• A full and valid driver’s licence
• Previous experience in hospitality, tourism, retail, customer service, sales, travel, aviation, or similar customer-facing roles
• Strong communication and interpersonal skills
• A positive attitude and willingness to learn
• Confidence using computer systems and learning new technology
• The ability to work efficiently in a fast-paced environment
• A strong work ethic and team-focused approach
• Physical capability to assist with vehicle cleaning and presentation duties
• Flexibility to work a rotating roster, including weekends, evenings, and public holidays

Why Join Avis Bundaberg?

• Work for one of the world’s most recognised vehicle rental brands
• Enjoy a diverse role with customer service and operational responsibilities
• Opportunities for career growth and development within a growing regional business
• Supportive team environment with ongoing training
• Meet travellers, tourists, and business customers from across Australia and around the world
• Be part of a team that takes pride in delivering exceptional customer experiences

International and Relocating Applicants Welcome

We welcome applications from candidates with backgrounds in hospitality, tourism, hotels, resorts, airlines, retail, and travel industries.

Applicants with multilingual skills and experience working with international customers are highly regarded.

About Bundaberg

Bundaberg offers an outstanding coastal lifestyle, affordable living, beautiful beaches, access to the Southern Great Barrier Reef, and a strong tourism and agricultural economy. It is an ideal location for those seeking career opportunities while enjoying a relaxed Queensland lifestyle.