Rental Operations & Customer Support Specialist

Avis Budget Car Rental Llc; Adelaide; On-site; AUD 63,000 - 86,000; Full time

Job summary

Kennards Hire is seeking a Customer Service Agent to support our South Australian branch from Regency Park. You will handle inquiries by phone and email, guide customers to the right hire solutions, and process quotes through to deliveries and logistics.

Ideal candidates have strong communication skills, a customer-focused mindset, and the ability to thrive in a fast-paced environment. This role offers a supportive team and opportunities for career growth in a well-established hire business.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to multitask and prioritise effectively.
• Strong problem-solving skills.
• Proficient in Microsoft Office and other relevant software.
• Experience in a fast-paced environment.

Responsibilities

• Respond to customer inquiries over the phone, email, social media or chat in a timely and professional manner.
• Resolve customer complaints and issues by providing appropriate solutions and alternatives.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with other departments to ensure customer needs are met.
• Identify and elevate priority issues to the appropriate team members.
• Continuously improve customer service skills and knowledge of products or services.

Skills

Excellent communication

Multitasking

Problem-solving

Fast-paced environment

Tools

Microsoft Office

Job description

Kennards Hire is seeking a Customer Service Agent to support our South Australian branch from Regency Park. You will handle inquiries by phone and email, guide customers to the right hire solutions, and process quotes through to deliveries and logistics.

Ideal candidates have strong communication skills, a customer-focused mindset, and the ability to thrive in a fast-paced environment. This role offers a supportive team and opportunities for career growth in a well-established hire business.