Rental Operations Agent / Customer Service Representative (Fulltime)

Avis Budget Group; Adelaide; On-site; AUD 30,000 - 39,000; Full time

Benefits offered by this job

Employee discounts on car rental

Wellbeing programme with discounted保险、

Superannuation options

Employee Assistance Programme (EAP)

Job summary

Avis Budget Group is hiring a Rental Operations Agent in the Adelaide Airport area. This full‑time role (38 hours/week) combines frontline customer service with back‑of‑house tasks, including bookings, vehicle inspections, and vehicle cleaning. Training is provided to help you reach goals in a supportive, global company.

You will work with customers at the counter, promote services, and use computer systems to input rental data while adhering to brand standards.

Qualifications

• Experience delivering high‑quality customer service in fast paced environments.
• Previous retail/hospitality or sales experience is preferred.
• Proficiency with computer systems used to input rental information.

Responsibilities

• Interact with customers face to face and promote Avis Budget Group products.
• Complete rental bookings and contracts and manage transactions.
• Inspect vehicles for damages and ensure cleanliness per standards.
• Support back‑of‑house duties and contribute to a smooth operation.

Skills

Customer service

Retail experience

Communication

Full driver’s license

Computer systems literacy

Tools

Rental management systems

Job description

Working for our world-famous Car Rental brand based at the Adelaide Airport area in a role that has the best of both worlds - face to face customer service interaction and keeping fit with the back of house responsibilities.FT permanent position – 38 hours per weekFull training provided to help you achieve your goals & reach your potentialSupportive, friendly, and caring cultureLarge, stable global organisationOpportunity to grow and move internally within our businessAbout the RoleAs a Rental Operations Agent you will be involved in all aspects of our business! In this position you will be interacting with our customers on the counter marketing products and services, completing rental bookings, inspecting vehicles for damages and also assisting with the cleaning of our vehicles in the wash bay.What you’ll doInteract with our customers face to face, promoting the Avis Budget Group brandCompleting rental transactions, contracts and bookingsCleaning the interior and exterior of our vehicles according to company standardsInspecting vehicles for any damages that occurred during the previous rentalsWhat we’re looking forApplicants must have a full and valid driver’s licenceThis is a full time position that requires opened availability to work days, weekends, nights, etcPrevious experience within retail, hospitality, customer service, sales or similar rolesAbility to work in a fast paced environment while delivery exceptional customer serviceAbility to follow procedures and adhere to company guidelines and standardsComfortable learning and using various computer systems to accurately input rental informationBenefits and PerksHourly Rate + loadings + performance BonusesEmployee discounts on car rental across Avis Budget GroupFull training provided to help you achieve your goals & reach your potentialWellbeing programme including discounted life insurance options + discounted health cover + superannuation optionsEmployee Assistance Programme (EAP) provided by Converge – 24/7 support for your mental health and wellbeingAbout Avis Budget GroupWe don't just rent cars. We're changing the way people move. Across our world-famous brands - Avis, Budget, Zipcar, and Apex - we're leading the way for the global mobility industry.Our brands represent a mobility ecosystem of more than 11,000 locations in approximately 180 countries. With more than 70 years of experience in managing global fleets and with one of the largest fleets of connected cars in the world, we are committed to innovation and are moving the future of mobility forward.AdelaideSouth AustraliaAustralia