Rental Operations Agent / Customer Service Representative (Fulltime)

Avis Budget Group; Adelaide; On-site; AUD 42,000 - 58,000; Full time

Benefits offered by this job

Hourly Rate + loadings + performance

Employee discounts on car rental

Full training provided

Wellbeing programme with discounted/IT

Employee Assistance Programme (EAP)

Job summary

Avis Budget Group is seeking a Rental Operations Agent in the Adelaide Airport area. The role blends front‑line customer service with back‑of‑house duties, including bookings, vehicle inspections, and wash bay duties.

You will interact with customers, process rentals, and ensure vehicles are clean and ready. Full training is provided in a supportive, global organisation that encourages internal growth.

Qualifications

• Full and valid driver’s licence required.
• Full-time role with flexible day, weekend and night shifts.
• Experience in retail, hospitality or customer service preferred.
• Ability to input rental data accurately using computer systems.

Responsibilities

• Interact with customers face to face, promoting the Avis Budget Group brand.
• Complete rental transactions, contracts and bookings.
• Clean the interior and exterior of vehicles to company standards.
• Inspect vehicles for damages from previous rentals.

Skills

Retail experience

Hospitality experience

Customer service

Sales experience

Tools

Computer systems

Job description

Working for our world-famous Car Rental brand based at the Adelaide Airport area in a role that has the best of both worlds - face to face customer service interaction and keeping fit with the back of house responsibilities.

• FT permanent position – 38 hours per week
• Full training provided to help you achieve your goals & reach your potential
• Supportive, friendly, and caring culture
• Large, stable global organisation
• Opportunity to grow and move internally within our business

About the Role

As a Rental Operations Agent you will be involved in all aspects of our business! In this position you will be interacting with our customers on the counter marketing products and services, completing rental bookings, inspecting vehicles for damages and also assisting with the cleaning of our vehicles in the wash bay.

What you’ll do

• Interact with our customers face to face, promoting the Avis Budget Group brand
• Completing rental transactions, contracts and bookings
• Cleaning the interior and exterior of our vehicles according to company standards
• Inspecting vehicles for any damages that occurred during the previous rentals

What we’re looking for

• Applicants must have a full and valid driver’s licence
• This is a full time position that requires opened availability to work days, weekends, nights, etc
• Previous experience within retail, hospitality, customer service, sales or similar roles
• Ability to work in a fast paced environment while delivery exceptional customer service
• Ability to follow procedures and adhere to company guidelines and standards
• Comfortable learning and using various computer systems to accurately input rental information

Benefits and Perks

• Hourly Rate + loadings +performance Bonuses
• Employee discounts oncar rentalacross Avis Budget Group
• Full training providedto help you achieve your goals & reach your potential
• Wellbeing programmeincluding discounted life insuranceoptions +discounted health cover+superannuationoptions
• Employee Assistance Programme(EAP)provided by Converge – 24/7 support for your mental health and wellbeing

About Avis Budget Group

We don't just rent cars. We're changing the way people move. Across our world-famous brands -Avis, Budget, Zipcar, and Apex- we're leading the way for the global mobility industry.

Our brands represent a mobility ecosystem of more than 11,000 locations in approximately 180 countries. With more than 70 years of experience in managing global fleets and with one of the largest fleets of connected cars in the world, we are committed to innovation and are moving the future of mobility forward.

AdelaideSouth AustraliaAustralia