Rental Accounts & Development Manager

Lhr; Melbourne; On-site; AUD 90,000 - 120,000; Full time

Job summary

Lhr is seeking an experienced accounts & development manager to join our Melbourne team. This role focuses on driving rental sales, leading direct reports, and collaborating with the Rental team to develop new and existing business opportunities.

You will manage customer relationships, ensure CRM is updated daily, and maintain effective call plans and lead management. The ideal candidate has 5+ years in customer service, 3+ years in sales, and a Diploma in Business Management preferred.

Qualifications

• Minimum 5 years’ experience in providing customer service.
• Minimum 3 years’ experience in similar Sales Role
• Proven ability to work as a cooperative Team player
• Experience in a variety of systems to enable the business
• Diploma in Business management or alike preferred though not essential
• Sales Training- Formal Certificate or alike preferred though not essential
• Customer service Training
• Manual Handing (up to 10 kg)
• Vehicle Driving
• Sitting for Long Periods
• Keyboard/PC Operation (approx. 7 hours per day)

Responsibilities

• Achieving or exceeding the Rental sales budget, leadership of direct reports and collaboration with the Cat Rental team for generation and development of new and existing business opportunities, building and maintaining customer relationships and effective management of the positions designated accounts portfolio.
• Rental Rate realisation is achieved to meet budgeted Gross Profit and revenue targets.
• Marketing Plans are executed within times requirements.
• Customer relationship management plan is actioned and maintained
• Ensure CRM is updated on a daily basis for the Rental Sales Team.
• Allocate and maintain “call frequency” for each account and ensure that a productive call is completed within 5 days of a due date.
• Attend necessary meetings and training to ensure that ongoing personal, customer and revenue growth in the attainment of projected sales and personal objectives.
• Under all circumstances, ensure and apply the Customer Relations Principles and maintain favourable customer relations.

Skills

Customer service

Sales experience

Team player

CRM usage

Vehicle driving

Keyboard/PC

Education

Diploma in Business Management

Tools

CRM systems

Microsoft Office

Job description

Lhr is seeking an experienced accounts & development manager to join our Melbourne team. This role focuses on driving rental sales, leading direct reports, and collaborating with the Rental team to develop new and existing business opportunities.

You will manage customer relationships, ensure CRM is updated daily, and maintain effective call plans and lead management. The ideal candidate has 5+ years in customer service, 3+ years in sales, and a Diploma in Business Management preferred.