Remote Treatment Coordinator - Patient Follow-Up & Funding

Nova Dental Group; Newcastle; Remote; AUD 65,000 - 80,000; Full time

Job summary

Nova Dental Implant Centre in Newcastle, NSW is seeking a Remote Virtual Treatment Coordinator to manage the patient follow-up journey from funding approval to treatment commencement. You will oversee communications across patients, funding providers, and internal teams, ensuring timely fund transfers and accurate documentation.

The role emphasizes achieving a minimum 50% conversion rate from consultation to treatment, while upholding the company values and delivering a premium patient

Responsibilities

• Manage patient follow-up from approved funding to treatment commencement.
• Coordinate with dentists, nurses, accounts and funding providers to ensure timely fund transfers.
• Maintain real-time updates in Nova OS and ensure compliance with SOPs.
• Attend funding partner meetings and address updates, bottlenecks, and challenges.
• Apply urgency and clear communication to minimise patient drop-offs.

Job description

Nova Dental Implant Centre in Newcastle, NSW is seeking a Remote Virtual Treatment Coordinator to manage the patient follow-up journey from funding approval to treatment commencement. You will oversee communications across patients, funding providers, and internal teams, ensuring timely fund transfers and accurate documentation.

The role emphasizes achieving a minimum 50% conversion rate from consultation to treatment, while upholding the company values and delivering a premium patient