Dental Treatment Consultant & Patient Experience Lead

Nova Dental Group; Adelaide; On-site; AUD 60,000 - 85,000; Full time

Benefits offered by this job

Incentives

Job summary

Nova Dental Group's NOVA Dental Implant Centre in Norwood is seeking a relationship-focused Treatment Coordinator to guide patients through their dental implant journey, explaining options and addressing concerns.

This role emphasizes connecting with people, communicating confidently, and delivering an exceptional patient experience, while working with clinicians to ensure smooth end-to-end care. No clinical background required; training provided.

Qualifications

• Experience in consultative B2C sales.
• Ability to build trust and communicate clearly.
• Comfort discussing finance and premium service options.
• Strong relationship-building and customer service skills.
• Dental experience not required; training provided.

Responsibilities

• Build strong relationships with patients throughout their treatment journey.
• Conduct patient consultations and understand goals and concerns.
• Present treatment options with confidence and empathy.
• Guide patients through finance and payment options.
• Follow up consultations to move patients forward with treatment.
• Maintain accurate patient records and pipeline.
• Collaborate with clinicians to deliver outcomes.
• Deliver an exceptional end-to-end patient experience.

Skills

Consultative sales

Relationship building

B2C sales

Communication skills

Finance discussion

Job description

Nova Dental Group's NOVA Dental Implant Centre in Norwood is seeking a relationship-focused Treatment Coordinator to guide patients through their dental implant journey, explaining options and addressing concerns.

This role emphasizes connecting with people, communicating confidently, and delivering an exceptional patient experience, while working with clinicians to ensure smooth end-to-end care. No clinical background required; training provided.