Remote Travel Support Specialist

Belgravia Group; Sydney; A distancia; AUD 71.000 - 107.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Fully remote flexibility

Travel perks and discounts

Training and ongoing support

Collaborative team environment

Descripción de la vacante

HB Travels is seeking a Travel Support Specialist to assist clients throughout their travel planning and booking experience. In this role, you will provide guidance, answer questions, manage updates, and ensure travelers receive reliable support from inquiry to return home.

Fully remote position with flexible scheduling. You will interact with clients via email, phone, and messaging, handle planning, modifications, cancellations, and quality service, while maintaining accurate records and

Formación

• Strong written and verbal communication skills.
• Prior customer service experience; travel, tourism, or hospitality experience is a plus.
• High attention to detail and strong organizational habits.
• Ability to learn new tools, software, and booking platforms quickly.
• A passion for travel and a genuine interest in helping clients plan memorable trips.

Responsabilidades

• Respond to client inquiries by email, phone, and messaging platforms in a timely, professional manner.
• Assist clients with travel planning, booking modifications, cancellations, and special requests.
• Provide accurate information regarding destinations, travel requirements, and agency processes.
• Maintain organized client records to support smooth communication and planning.
• Follow up before and after travel to confirm details and collect feedback.
• Address client concerns with empathy, patience, and effective problem-solving.

Conocimientos

Communication skills

Customer service experience

Attention to detail

Organizational skills

Educación

High school certificate or equivalent

Descripción del empleo

Travel Support Specialist (Remote)

Sydney $50,000 - $75,000 per year help_outline HB Travels

Job Description

About the Role
We are seeking a Travel Support Specialist to assist clients throughout their travel planning and booking experience. In this role, you will provide guidance, answer questions, manage updates, and ensure travelers receive reliable and attentive support from the moment they inquire to the moment they return home.

At HBTravels Agency USA, we pride ourselves on delivering personalized, high-quality service to travelers nationwide.

Key Responsibilities

• Respond to client inquiries by email, phone, and messaging platforms in a timely, professional manner.
• Assist clients with travel planning, booking modifications, cancellations, and special requests.
• Provide accurate information regarding destinations, travel requirements, and agency processes.
• Maintain organized client records to support smooth communication and planning.
• Follow up before and after travel to confirm details and collect feedback.
• Address client concerns with empathy, patience, and effective problem‑solving.

Benefits

• Fully remote flexibility – work from anywhere on a schedule that fits your lifestyle.
• Travel perks and access to exclusive industry discounts.
• Training and ongoing support to help you grow as a travel professional.
• A collaborative and positive team environment committed to exceptional traveler support.

What We’re Looking For

• Strong written and verbal communication skills.
• Prior customer service experience; travel, tourism, or hospitality experience is a plus.
• High attention to detail and strong organizational habits.
• Ability to learn new tools, software, and booking platforms quickly.
• A passion for travel and a genuine interest in helping clients plan memorable trips.

Job Skills & Qualifications

Required

• High school certificate or equivalent.
• Ability to comfortably sit for long periods of time.
• Good computer and typing skills.
• Comfortable desk and good internet connection.
• Strong interpersonal skills.

Preferred

• Ability to resolve conflict and de‑escalate tense situations.