Remote Travel Concierge & Support Specialist

Belgravia Group; Sydney; Remote; AUD 71,000 - 107,000; Full time

Benefits offered by this job

Fully remote flexibility

Travel perks and discounts

Training and ongoing support

Collaborative team environment

Job summary

HB Travels is seeking a Travel Support Specialist to assist clients throughout their travel planning and booking experience. In this role, you will provide guidance, answer questions, manage updates, and ensure travelers receive reliable support from inquiry to return home.

Fully remote position with flexible scheduling. You will interact with clients via email, phone, and messaging, handle planning, modifications, cancellations, and quality service, while maintaining accurate records and

Qualifications

• Strong written and verbal communication skills.
• Prior customer service experience; travel, tourism, or hospitality experience is a plus.
• High attention to detail and strong organizational habits.
• Ability to learn new tools, software, and booking platforms quickly.
• A passion for travel and a genuine interest in helping clients plan memorable trips.

Responsibilities

• Respond to client inquiries by email, phone, and messaging platforms in a timely, professional manner.
• Assist clients with travel planning, booking modifications, cancellations, and special requests.
• Provide accurate information regarding destinations, travel requirements, and agency processes.
• Maintain organized client records to support smooth communication and planning.
• Follow up before and after travel to confirm details and collect feedback.
• Address client concerns with empathy, patience, and effective problem-solving.

Skills

Communication skills

Customer service experience

Attention to detail

Organizational skills

Education

High school certificate or equivalent

Job description

HB Travels is seeking a Travel Support Specialist to assist clients throughout their travel planning and booking experience. In this role, you will provide guidance, answer questions, manage updates, and ensure travelers receive reliable support from inquiry to return home.

Fully remote position with flexible scheduling. You will interact with clients via email, phone, and messaging, handle planning, modifications, cancellations, and quality service, while maintaining accurate records and