Remote Travel Support Specialist

KFC Adco Limited; Australia; Remote; AUD 58,000 - 88,000; Full time

Benefits offered by this job

Remote work flexibility

Travel perks

Training and support

Team environment

Job summary

HBTravels Agency USA is seeking a Customer Service Specialist to support travelers through planning and booking. You will assist clients with inquiries, provide accurate information, and manage updates to travel arrangements to ensure confidence and care from start to finish.

The role emphasizes remote work flexibility, training and support, and a customer-centric team culture, serving clients nationwide with high-quality service.

Qualifications

• Experience in customer service; travel, hospitality, or tourism is a plus.
• Strong verbal and written communication skills are essential.
• High attention to detail and strong organizational habits.
• Ability to learn new tools, software, and systems quickly.

Responsibilities

• Interact with customers via phone, email, and chat in a timely, professional manner.
• Assist clients with inquiries, bookings, changes, and special travel requests.
• Provide accurate information on destinations, documents, and processes.
• Update customer records and ensure data accuracy for smooth communication.
• Follow up before and after travel to confirm details and gather feedback.

Skills

Communication skills

Typing skills

Research skills

Customer service

Education

High school certificate

Job description

HBTravels Agency USA is seeking a Customer Service Specialist to support travelers through planning and booking. You will assist clients with inquiries, provide accurate information, and manage updates to travel arrangements to ensure confidence and care from start to finish.

The role emphasizes remote work flexibility, training and support, and a customer-centric team culture, serving clients nationwide with high-quality service.