Remote Travel Support Specialist

Inspired; Adelaide; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Travel perks

Exclusive industry discounts

Ongoing training

Job summary

A leading travel agency in Australia is seeking a Travel Customer Representative to assist clients throughout their travel journey. Responsibilities include responding to inquiries, assisting with bookings, and ensuring exceptional service. The ideal candidate possesses strong communication skills, a customer service background, and a passion for travel. This role is 100% remote with flexible scheduling and offers opportunities for growth within the agency and travel perks.

Qualifications

• Proven customer service experience, preferably in travel or hospitality.
• Ability to manage inquiries through various communication channels.
• Effective problem-solving skills.

Responsibilities

• Respond to client inquiries via email, phone, and messaging platforms.
• Assist with travel bookings, changes, and cancellations.
• Provide accurate information regarding destinations and policies.
• Follow up with clients to ensure satisfaction and confirm trip details.
• Handle complaints with empathy and professionalism.

Skills

Excellent verbal and written communication skills

Strong customer service experience

Attention to detail

Comfortable with technology

Job description

A leading travel agency in Australia is seeking a Travel Customer Representative to assist clients throughout their travel journey. Responsibilities include responding to inquiries, assisting with bookings, and ensuring exceptional service. The ideal candidate possesses strong communication skills, a customer service background, and a passion for travel. This role is 100% remote with flexible scheduling and offers opportunities for growth within the agency and travel perks.