Remote Travel Planning Specialist - Entry Level

South Western Sydney Local Health District; Brisbane; Remote; AUD 52,000 - 76,000; Full time

Benefits offered by this job

Fully remote work

Travel perks and discounts

Professional development

Mentorship

Flexible hours

Content creation opportunities

Vendor and company trainings

Long-term career growth

Software access and booking engine

FAM trips for licensed agents

Job summary

HJB Travels Agency USA seeks a Remote Travel Specialist to guide clients through trip planning, bookings, and post-trip follow-ups. You will create engaging travel content and support marketing initiatives while delivering a seamless, stress-free experience.

Join a global team offering structured training, mentorship, and ongoing support for agents in Australia, LATAM, and beyond. Remote roles with flexible hours and industry discounts are available.

Qualifications

• Excellent written and verbal communication skills.
• Background in customer service, ideally travel, tourism, or hospitality.
• High attention to detail and strong organizational habits.
• Tech-savvy and quick to learn new booking systems/tools.
• Genuine enthusiasm for travel and helping others plan journeys.

Responsibilities

• Respond to client inquiries via email, phone, and messages.
• Assist with bookings, modifications, cancellations, and special requests.
• Provide destination info, travel docs, and process guidance.
• Follow up to confirm plans and gather feedback post-trip.
• Address client concerns with empathy and efficiency.
• Offer remote work flexibility and assist with content publishing.
• Support marketing strategies and client campaigns.

Skills

Excellent communication

Customer service

Attention to detail

Proactive mindset

Digital communication

Content creation

Multi-client management

Marketing mindset

Tools

Booking tools

Job description

Job Title

Remote Travel Reservations Specialist

Location

Remote

Type

part time,full time

Job Description

As a Remote Travel Specialist, you will be an essential part of our team, guiding clients through every stage of their journey—from the moment they plan their trip to their safe return home. Your role is to ensure a seamless, stress‑free experience by assisting with travel arrangements, answering questions, managing updates, and resolving any challenges with professionalism and care.

While HJB Travels Agency USA is proudly based in Massachusetts, we foster a supportive, global community. We provide structured training, mentorship, and ongoing support for agents located in the Australia, ensuring you’re fully equipped to succeed regardless of location.

Key Responsibilities

• Respond to client inquiries across various channels (email, phone, messaging) in a timely and professional manner.
• Support clients with booking modifications, cancellations, and special travel requests.
• Provide accurate and up-to-date information regarding destinations, travel documentation, and agency processes.
• Follow up with clients to confirm travel plans and gather feedback post-trip.
• Address concerns with empathy and efficiency, ensuring client satisfaction.
• Remote flexibility – work from anywhere, with hours that fit your lifestyle.
• Exclusive travel perks and access to industry‑only discounts.
• Professional growth – ongoing training and support from a dedicated team.
• Be part of a passionate community focused on building dreams and memories through travel.
• Guide clients through destination selection and trip planning.
• Develop and publish travel‑related content across platforms.
• Educate audiences about travel opportunities and promotions.
• Support booking processes and post‑travel follow‑ups.
• Implement marketing strategies to attract and retain clients.

Benefits

• Fully remote flexibility — work from anywhere and design a schedule that aligns with your lifestyle.
• Exclusive travel perks and access to industry‑only discounts.
• Professional development through ongoing training, mentorship, and team support.
• Community culture where passion for travel, connection, and meaningful memories drives everything we do.
• Remote work with schedule autonomy.
• Travel incentives, bonuses, and industry perks.
• Advanced training in sales, branding, and marketing.
• Mentorship and leadership development.
• Long‑term career growth opportunities.
• Exclusive Software Access: Our state‑of‑the‑art booking engine outperforms top sites like Hotels.com, Expedia, and Booking.com, saving your clients hundreds of dollars per night.
• Flexible Hours: Create your own schedule and work whenever it suits you. You're the boss!
• Creating a thriving environment that brings repeat business.
• Community – have the knowledge of peers and Supplier Development Managers to stay at the top.
• Free Travel Opportunities: Earn free trips for both business and pleasure as you grow your business.
• Employee discounts to fuel your passion.
• Flexible schedule for a better work‑life balance.
• Professional development assistance to advance your career.

What We’re Looking For

• Excellent communication skills—both written and verbal.
• A background in customer service, ideally within travel, tourism, or hospitality.
• High attention to detail, strong organizational habits, and a proactive mindset.
• Tech‑savvy and able to learn new systems and booking tools quickly.
• A genuine enthusiasm for travel and helping others create memorable experiences.
• Digital communication and persuasion skills.
• Experience with content creation and online engagement.
• Ability to manage multiple clients and campaigns.
• Passion for travel, marketing, and personal development.
• Strong written and verbal communication skills.
• Experience in customer service—ideally in travel, tourism, or hospitality.
• High attention to detail with strong organizational and follow‑through habits.
• Tech‑savvy and quick to adapt to new systems and booking tools.
• A genuine love for travel and helping others design unforgettable journeys.
• Must be 18 years of age and be authorized to work in the US.
• Credentials, E & O Insurance (Required by law), Licensing, and Certifications.
• Receive discounts and travel perks.
• Participate in FAM Trips available only to licensed agents.
• Free ongoing vendor and company trainings.
• Options to specialize in specific destinations and/or niches within the travel industry.
• Candidates must have work authorization and reside in LATAM, USA, UK or Australia. Unfortunately, we are not currently authorized to accept applicants from India, Africa, or Canada.

About the Role

As a Digital Travel Specialist, you will combine personalized travel consulting with modern content creation and online marketing strategies. Your role focuses on guiding clients through their travel decisions while promoting experiences through engaging digital storytelling. You will help grow both client relationships and brand visibility through creativity and professionalism.