Remote Travel Concierge | Personal Travel Planner

Sms Personnel; Victoria; À distance; AUD 55 000 - 75 000; Plein temps

Avantages offerts par ce poste

Fully remote flexibility

Exclusive travel perks

Professional development

Community culture

Résumé du poste

Sms Personnel is seeking a Remote Travel Consultant to guide clients from concept to post-trip follow-up. You will deliver seamless, memorable service, handle bookings, and troubleshoot as needed, all from a flexible, work-from-anywhere setup.

The role emphasizes strong communication, attention to detail, and a genuine love for travel, with perks including remote flexibility, exclusive travel discounts, ongoing training, and a culture driven by connection and memorable journeys.

Qualifications

• Strong written and verbal communication skills.
• Experience in customer service—ideally in travel, tourism, or hospitality.
• High attention to detail with strong organizational and follow-through habits.
• Tech-savvy and quick to adapt to new systems and booking tools.
• A genuine love for travel and helping others design unforgettable journeys.

Responsabilités

• Engage with client inquiries across email, phone, and messaging channels with timely, polished communication.
• Support travelers with booking updates, modifications, cancellations, and special requests.
• Provide accurate, up-to-date insights on destinations, travel documents, and agency procedures.
• Follow up to confirm trip details and gather feedback post-travel.
• Resolve concerns with empathy, efficiency, and a commitment to client satisfaction.

Description du poste

Sms Personnel is seeking a Remote Travel Consultant to guide clients from concept to post-trip follow-up. You will deliver seamless, memorable service, handle bookings, and troubleshoot as needed, all from a flexible, work-from-anywhere setup.

The role emphasizes strong communication, attention to detail, and a genuine love for travel, with perks including remote flexibility, exclusive travel discounts, ongoing training, and a culture driven by connection and memorable journeys.