Remote Enterprise Services Manager

Axon; Canberra; Remoto; AUD 180.000 - 240.000; Tempo integral

Resumo da vaga

Axon is seeking a Manager, Professional Services to lead a team delivering Axon Enterprise solutions, including Evidence software and hardware sensors, while guiding customers through onboarding, configuration, training, deployment and early adoption. You will ensure a top-tier customer experience and collaboration across stakeholders.

You will manage a team of 7 with travel around Australia (approx. 40%), reporting to the Sr.

Qualificações

• Proven leadership of teams in fast-paced environments.
• Experience with digital video, mobile comms or SaaS.
• Strong project management and resource tracking skills.
• Familiarity with software/hardware testing in complex customer settings.
• Understanding of enterprise deployments and stakeholder management.
• Willingness to travel (40%), including occasional international.
• Bachelor level degree in relevant fields or equivalent experience.

Responsabilidades

• Lead the Service Delivery Team with coaching and performance reviews.
• Oversee complex, enterprise-grade product deployments and change activities.
• Align project timelines with client expectations and revenue recognition.
• Collaborate with business and IT leaders to shape project scope and deliverables.
• Ensure solutions are installed, configured and tested per requirements.
• Capture customer feature requests and feedback for product teams.
• Drive strategic initiatives with senior PS leadership.

Conhecimentos

Leadership

Digital Video

Mobile Communications

SaaS

Project management

Networking basics

Industry experience

Travel willingness

Bachelor degree background

Formação

Bachelor’s degree in Management, Business or IT

Descrição da vaga

Axon is seeking a Manager, Professional Services to lead a team delivering Axon Enterprise solutions, including Evidence software and hardware sensors, while guiding customers through onboarding, configuration, training, deployment and early adoption. You will ensure a top-tier customer experience and collaboration across stakeholders.

You will manage a team of 7 with travel around Australia (approx. 40%), reporting to the Sr.