Wine & Spirits Enthusiast | Customer Team Member | Flexible Hours

Endeavour Group; Adelaide; Hybrid; AUD 45,000 - 65,000; Full time

Job summary

Endeavour Group is seeking a detail‑oriented Reservation Support Agent to assist customers with reservations from a remote location in Australia. You will handle inquiries, gather preferences, and coordinate updates while ensuring accurate reservation details and professional service.

The role emphasizes organized records, timely confirmations, and effective communication with providers to resolve changes and issues as they arise.

Responsibilities

• Respond to reservation inquiries
• Research available options
• Gather customer preferences and information
• Assist with coordinating reservations
• Review reservation details for accuracy
• Provide confirmations and relevant information
• Assist with modifications and updates
• Communicate with providers when necessary
• Maintain organized reservation records
• Follow up regarding outstanding details
• Provide professional customer assistance

Job description

Reservation Support Agent – Remote

We are looking for an organized Reservation Support Agent to assist customers with reservation inquiries, available options, updates, and general support.

The ideal candidate is detail-oriented, comfortable researching information, and committed to providing professional customer service.

• Respond to reservation inquiries
• Research available options
• Gather customer preferences and information
• Assist with coordinating reservations
• Review reservation details for accuracy
• Provide confirmations and relevant information
• Assist with modifications and updates
• Communicate with providers when necessary
• Maintain organized reservation records
• Follow up regarding outstanding details
• Provide professional customer assistance

• Strong