Remote Relocation Coach — Flexible Australia

Rippling, Inc.; Australia; Hybrid; AUD 90.000 - 115.000; Vollzeit

Zusammenfassung

PerchPeek is building a borderless Mobility ecosystem to empower businesses and individuals to move anywhere in the world. We support employers and employees through every stage of the relocation process, providing an affordable, scalable, high-value service, powered by technology and relocation expertise.

Flexible Relocation Coaches work with PerchPeek to support current markets with surges in business volume, provide flexibility for Relocation Coach capacity, and improve coverage to support

Qualifikationen

• Ability to live and work in Australia.
• The role requires fluency in verbal and written English, as well as awareness or first-hand knowledge of Australia's major cities and lifestyle norms.
• Knowledge of additional APAC countries and local lifestyles is preferred.
• No prior relocation experience is required, as we provide a comprehensive free training and up-skilling program to fully prepare you for success as a Relocation Coach.

Aufgaben

• Building trusted relationships with relocators over the duration of their relocation journey as their main point of contact, delegating tasks when appropriate.
• Communicating with relocators via the PerchPeek app and through consultative and supportive calls to understand the customer’s needs, explain relocation services, and provide expertise, guidance & support to relocators within your portfolio.
• Handling difficult or complex relocator enquiries or situations, using critical judgement to ensure the best outcomes for your movers, including escalating these as appropriate.
• Providing the “right expertise at the right time” on all aspects of the relocation journey and life in the destination country to equip relocators to integrate successfully to their new location.
• Supporting relocators in understanding and abiding to their company’s relocation policy, including management of their relocation allowances.
• Recommending and coordinating additional relocation services from providers, working within PerchPeek’s Supply Chain.
• Systems Cleanliness: utilising Operations and Relocation Experience processes to the highest standards to help make sure that our teams and systems run smoothly.
• Process implementation: supporting the rollout of process improvements by engaging with new processes and tools.
• Appropriately delegating relevant tasks to third-party consultants, monitoring service delivery to ensure all tasks are completed to a high quality within PerchPeek’s delivery SLAs.

Jobbeschreibung

PerchPeek is building a borderless Mobility ecosystem to empower businesses and individuals to move anywhere in the world. We support employers and employees through every stage of the relocation process, providing an affordable, scalable, high-value service, powered by technology and relocation expertise.

Flexible Relocation Coaches work with PerchPeek to support current markets with surges in business volume, provide flexibility for Relocation Coach capacity, and improve coverage to support