Remote Product Success Manager - GRC

Workiva Inc.

Australia

Remote

AUD 120,000 - 170,000

Full time

14 days+

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Job summary

Workiva Inc. is seeking a Product Success Manager for GRC to drive adoption and growth of our governance, risk, and compliance solutions.

You will work directly with customers to enhance their experience, design programs, and build reference accounts while collaborating with internal teams to ensure platform success. You will analyze renewal risk, interpret satisfaction metrics, and define product insights that guide decisions.

Qualifications

4+ years in Customer Success, Product Management, or Professional Services within a software/SaaS organization.
Undergraduate degree or equivalent combination of relevant career experience.
Experience with governance, risk, and compliance programs, with solution implementation experience preferred.

Responsibilities

Review customer accounts and collaborate across internal teams to address platform needs and technical troubleshooting.
Analyze customer renewal likelihood and help manage risks to mitigate churn.
Interpret customer satisfaction metrics and develop strategies to improve them.
Define new product insights and metrics that drive organizational decisions.
Represent Customer Success within Product Development to ensure new features add customer value.
Scale emerging solutions and challenge current operating methods to improve customer satisfaction.
Partner with leadership to drive decisions impacting the product and customer experience.
Align with global teams to ensure best-in-class product success processes.
Enable Customer Success teams to deliver meaningful value to customers.
Enable customers and internal teams on the benefits of new product releases.