Pet Pharmacy Assistant: Customer Experience & Ops

Millell Pty Ltd; Sydney; On-site; AUD 39,000 - 52,000; Part time

Benefits offered by this job

Lunch & learn programs

Go1 learning access

Flexible working environment

Up to 50% employee discount

Product sample giveaways

Pawrental leave and wellbeing leave

Volunteer days

Job summary

Pet Circle Pharmacy is hiring a customer-focused specialist for our Pemulwuy on-site team. This part-time role handles high-volume customer support via email and live chat, with some calls, while ensuring prescriptions and orders are processed accurately.

You will assist with prescription administration, order fulfilment, and data entry, while collaborating with clinics and delivery partners. A keen pet-health interest and willingness to learn are essential.

Qualifications

• 1+ year in a fast-paced customer service or operations role.
• Pharmacy or dispensary experience is welcome but not required.
• Strong written and verbal communication with a customer-first approach.
• Interest in AI and new technologies to improve processes.

Responsibilities

• Deliver high-volume customer service via email and live chat, with some outbound calls.
• Own end-to-end customer enquiries related to orders, deliveries and prescriptions.
• Support prescription administration and correspondence with customers and clinics.
• Perform accuracy checks on prescription and order info per SOPs and regulatory rules.
• Pick, pack, label and prepare orders for dispatch.
• Maintain customer, prescription and order records across systems.
• Identify recurring issues and suggest process improvements.

Skills

Customer service

Attention to detail

Curious about AI

Clear communication

Team player

Fast learner

Tools

CRM systems

Order management platforms

Job description

Pet Circle Pharmacy is hiring a customer-focused specialist for our Pemulwuy on-site team. This part-time role handles high-volume customer support via email and live chat, with some calls, while ensuring prescriptions and orders are processed accurately.

You will assist with prescription administration, order fulfilment, and data entry, while collaborating with clinics and delivery partners. A keen pet-health interest and willingness to learn are essential.