Remote Patient Success Specialist

Chandler Macleod; Ballarat; Híbrido; AUD 64.000 - 78.000; Jornada completa

Descripción de la vacante

Chandler Macleod is seeking a Customer Success Officer in Alfredton, Ballarat. This full-time role combines customer service, patient engagement and relationship management within a growing healthcare practice.

The position supports patients from initial enquiry through ongoing care, with outbound calling and remote options for suitable Melbourne Metro candidates. The successful candidate will manage patient communications, appointments and records, working closely with clinical and operational

Formación

• Experience in customer service, administration, patient coordination or similar client-facing role.
• Strong verbal communication and ability to manage high volume outbound calls.
• Excellent organisational skills and ability to prioritise and manage multiple tasks.
• Experience using CRM systems, databases or appointment scheduling software.
• Proactive, solutions-focused attitude and commitment to confidentiality.

Responsabilidades

• Act as dedicated point of contact for new patients through initial care.
• Conduct proactive outbound calls to welcome patients, confirm appointments and provide ongoing support.
• Respond to patient enquiries and assist with bookings.
• Follow up with patients on missed appointments or additional support needs.
• Manage patient recalls, reactivations and ongoing scheduling.
• Maintain accurate patient records and notes in practice management/CRM systems.
• Respond to enquiries via phone, email and digital channels.
• Assist with administrative follow-ups relating to payment arrangements and patient accounts.
• Collaborate with clinical and operational teams to ensure seamless patient experience.
• Escalate clinical enquiries and sensitive matters as needed.

Conocimientos

Customer service

Administration

Patient coordination

CRM systems

Outbound calling

Organisational skills

Confidentiality

Herramientas

CRM systems

Appointment scheduling software

Databases

Descripción del empleo

Chandler Macleod is seeking a Customer Success Officer in Alfredton, Ballarat. This full-time role combines customer service, patient engagement and relationship management within a growing healthcare practice.

The position supports patients from initial enquiry through ongoing care, with outbound calling and remote options for suitable Melbourne Metro candidates. The successful candidate will manage patient communications, appointments and records, working closely with clinical and operational