Healthcare Concierge/Receptionist (Customer Service)

Randstad Pty; Ballarat; Hybrid; AUD 66,000 - 80,000; Full time

Job summary

Randstad Pty in Ballarat is seeking a Healthcare Concierge/Receptionist to be the warm, first point of contact for patients. The role combines front-desk reception with patient care follow-ups, in-office then hybrid from 2027.

You will manage appointments and inquiries, support the new premium membership launch, and help with basic admin tasks while delivering friendly, empathetic service in a busy allied health clinic.

Qualifications

• Personality: bubbly, warm, empathetic demeanor.
• Exceptional communication: strong phone etiquette and rapport-building.
• Location flexibility: Ballarat local or nearby with hybrid work.
• Proactive drive: comfortable making outgoing calls for payments and bookings.

Responsibilities

• Welcoming patients and managing care plan follow-ups.
• Help launch and manage a premium patient membership program.
• Handle digital inquiries and patient communications.
• Assist with patient records, reception tasks and x-ray admin.

Skills

Personality

Communication

Location flexibility

Proactive drive

Job description

Healthcare Concierge/Receptionist (Customer Service)

• Location: Ballarat (1 Day In-Office to start with & transitioning to 2-3 days per week in office from 2027)
• Salary: $65,000 Base + Super ($72,800 Total Package)
• Type: Permanent, Full-Time

About the Role

Are you a warm, outgoing communicator who thrives on creating remarkable patient experiences? A leading allied health practice in the Ballarat is looking for a dedicated Medical Receptionist to join their close-knit team. This is a unique opportunity offering highl flexible working environment, with a planned transition to a modern hybrid setup in early 2027.

What You'll Be Doing

As the primary voice and digital touchpoint for patients, your day-to-day will involve:

• Patient Care & Retention: Welcoming new patients into their care plans, following up with leads, and making proactive outreach calls to re-engage patients at risk of falling behind on their health goals.
• Membership Concierge: Helping launch and manage a new premium patient membership program.
• Digital Communication: Managing incoming patient inquiries and Meta Business Direct Messages (strictly customer service & inquiry management - no marketing or content creation required!).
• Clinic Administration: Assisting with patient records, basic reception support, and x-ray admin.

What We're Looking For

• Personality First: A bubbly, warm, and naturally empathetic personality with a positive, upbeat energy.
• Exceptional Communication: Superior phone etiquette and the ability to build immediate rapport over the phone.
• Location Flexibility : Ballarat local or nearby who is comfortable working in hybrid arrangement in Ballarat.
• Proactive Drive : Comfortable making outgoing calls regarding payments andre bookings so ... ...

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

qualification

• Previous experience working in Healthcare space is ideal
• Strong Phone etiquette & ability to build rapport on the phone
• Warm and Empathetic personality

working at

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