Healthcare Patient Success Specialist Remote

Chandler Macleod Group; Ballarat; Hybrid; AUD 64,000 - 78,000; Full time

Benefits offered by this job

Remote work options

Ballarat-based role with flexibility

Supportive team

Job summary

Chandler Macleod Group is seeking a Customer Success Officer for a Ballarat-based healthcare practice. The role focuses on supporting patients from initial enquiry through ongoing care, delivered mainly via outbound calls.

It offers a full-time permanent position with a salary around AUD 70,819 including super, and remote flexibility for experienced Melbourne Metro candidates. The ideal candidate will be organised, customer-focused and capable of multi-tasking across phone, email and CRM

Qualifications

• Previous experience in customer service, administration, patient coordination.
• Strong verbal communication skills and confidence managing a high volume of outbound calls.
• Excellent organisational skills and the ability to manage competing priorities.
• Experience using CRM systems, databases or appointment scheduling software.
• A proactive, solutions-focused approach to customer enquiries.
• Strong attention to detail and a commitment to confidentiality.

Responsibilities

• Act as a dedicated point of contact for new patients throughout their initial stages of care.
• Conduct proactive outbound calls to welcome patients, confirm appointments and provide ongoing support.
• Respond promptly to new patient enquiries and assist with appointment bookings.
• Follow up with patients who have missed appointments or require additional support.
• Manage patient recalls, reactivations and ongoing appointment scheduling.
• Maintain accurate patient records, communication notes and follow-up tasks within practice management and CRM systems.
• Respond professionally to patient enquiries across phone, email and digital communication channels.
• Assist with administrative follow-ups relating to payment arrangements and patient accounts.
• Collaborate with clinical and operational teams to ensure a seamless patient experience.
• Escalate clinical enquiries and sensitive matters to the appropriate team members.

Skills

Customer service

Relationship building

Verbal communication

Tools

CRM software

Cliniko

Job description

Chandler Macleod Group is seeking a Customer Success Officer for a Ballarat-based healthcare practice. The role focuses on supporting patients from initial enquiry through ongoing care, delivered mainly via outbound calls.

It offers a full-time permanent position with a salary around AUD 70,819 including super, and remote flexibility for experienced Melbourne Metro candidates. The ideal candidate will be organised, customer-focused and capable of multi-tasking across phone, email and CRM