Patient Services & Scheduling Officer

Monash Health; Melbourne; Presencial; AUD 60 000 - 75 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Salary packaging benefits

Subsidised staff parking

On‑site gym facilities

Flexible working arrangements where-ap

Employee Assistance Program (EAP)

Ongoing learning and development

Supportive, inclusive andCollaborative

Meaningful work

Resumo da oferta

Monash Health in Clayton, VIC is seeking an organised Administration Officer to support Specialist Consulting teams across multiple sites. You will manage referrals, coordinate appointments, maintain accurate records and deliver compassionate front‑of‑house service to patients.

The role offers full-time, part-time and casual opportunities with daytime hours; flexibility and teamwork are essential as you support clinicians and patients throughout the outpatient journey.

Qualificações

• Experience in administration, customer service or a similar role.
• Excellent verbal and written communication skills.
• Strong organisational and time management abilities.
• The ability to manage high-volume workloads calmly and efficiently.
• Exceptional attention to detail and data accuracy.
• Confidentiality and a professional approach.
• Flexibility to work varying start and finish times across daytime hours.

Responsabilidades

• Manage high volumes of inbound and outbound calls.
• Coordinate patient appointments, including interpreter and transport bookings.
• Provide professional reception and front‑of‑house services.
• Process internal and external referrals.
• Liaise with patients, clinicians and internal departments to support timely care.
• Prepare and update electronic patient records; scan and index documents.
• Data entry across systems including iPM and SMR.
• Billing, receipting and payment reconciliation.
• Ensure outpatient activity data meets reporting and compliance requirements.

Conhecimentos

Customer service

Organisational skills

Time management

Communication skills

Data accuracy

Ferramentas

iPM

SMR

Descrição da oferta de emprego

Monash Health in Clayton, VIC is seeking an organised Administration Officer to support Specialist Consulting teams across multiple sites. You will manage referrals, coordinate appointments, maintain accurate records and deliver compassionate front‑of‑house service to patients.

The role offers full-time, part-time and casual opportunities with daytime hours; flexibility and teamwork are essential as you support clinicians and patients throughout the outpatient journey.