Remote Operations Coordinator – Service & Administration

Oakland Plumbing; Cairns Regional; Hybrid; AUD 70,000 - 80,000; Full time

Benefits offered by this job

Paid training

Career progression

Supportive team environment

Job summary

Oakland Plumbing is seeking an Operations Coordinator to support service and administration in Cairns. You’ll be the first contact for customers and the field team, coordinating enquiries, schedules and job records from enquiry to completion.

Ideal candidates are organised, proactive and comfortable working remotely with occasional office attendance. Plumbing experience isn’t required; experience in real estate, strata or construction is a plus, and you’ll join a collaborative, supportive team.

Qualifications

• Experience using job management software such as ServiceM8, Tradify or a comparable system.
• A general understanding of accounts, including invoicing and reconciliation.
• Strong organisational skills and excellent time management.
• Excellent written and verbal communication skills—you’ll be a key point of contact for both customers and the team.
• A solutions-focused attitude and the ability to make decisions and manage tasks independently.

Responsibilities

• Build strong customer relationships and act as the first point of contact from the initial enquiry through to job completion.
• Keep customers informed throughout the process and confidently manage concerns when they arise.
• Set up, detail and manage jobs in ServiceM8 from enquiry through to completion.
• Plan and coordinate the field team’s daily schedule, adjusting when circumstances change to keep work flowing efficiently.
• Order materials and coordinate suppliers, contractors and equipment hire.
• Prepare invoices and ensure job records are accurate and complete before invoices are issued.
• Maintain contracts, forms, compliance records and job documentation.
• Complete ad hoc tasks that support the day-to-day running of the office.
• Use our systems effectively and identify opportunities to improve our processes, operations and customer experience.
• Communicate clearly and professionally with customers, suppliers and team members.

Skills

Organisational skills

Time management

Communication

Problem solving

Customer service

Tools

ServiceM8

Tradify

Job description

Oakland Plumbing is seeking an Operations Coordinator to support service and administration in Cairns. You’ll be the first contact for customers and the field team, coordinating enquiries, schedules and job records from enquiry to completion.

Ideal candidates are organised, proactive and comfortable working remotely with occasional office attendance. Plumbing experience isn’t required; experience in real estate, strata or construction is a plus, and you’ll join a collaborative, supportive team.