Service Operations & Scheduling Coordinator

Newflo Plumbing; Torquay; On-site; AUD 65,000 - 80,000; Full time

Benefits offered by this job

Birthday leave

Beachside location

Full-time role

Job summary

Newflo Plumbing in Torquay is seeking a proactive service coordinator to support day-to-day operations, handling client enquiries, scheduling, and job updates from enquiry to completion. You will work with the Managing Director and Field Operations Manager, manage ServiceM8, coordinate access, and ensure a smooth, customer-focused experience while growing with a small, supportive team.

The role is full-time, Monday–Friday, with a salary of $65,000–$80,000 plus super; enjoy minutes from the beach

Qualifications

• Proven administration and/or customer service experience.
• Highly organised and able to manage multiple priorities.
• Communicates professionally by phone and email.
• Takes ownership and follows tasks through to completion.
• Strong attention to detail.
• Adapts when priorities or schedules change.
• Confident learning and using technology.
• Enjoys working as part of a small team.
• Pride in providing a great customer experience.

Responsibilities

• Managing incoming phone calls and email enquiries.
• Managing and maintaining the shared office inbox.
• Creating and managing jobs within ServiceM8.
• Scheduling day-to-day maintenance and service work.
• Coordinating appointments with customers, tenants and property managers.
• Keeping plumbers' schedules organised and productive.
• Responding to customer and property manager enquiries and updates.
• Coordinating access, keys and appointment confirmations.
• Following up jobs requiring information or approvals.
• Monitoring jobs to ensure progress through the system.

Skills

Administration experience

Customer service

Organised

Phone & email comms

Ownership & follow-through

Attention to detail

Adaptability

Tech savviness

Team player

Job description

Newflo Plumbing in Torquay is seeking a proactive service coordinator to support day-to-day operations, handling client enquiries, scheduling, and job updates from enquiry to completion. You will work with the Managing Director and Field Operations Manager, manage ServiceM8, coordinate access, and ensure a smooth, customer-focused experience while growing with a small, supportive team.

The role is full-time, Monday–Friday, with a salary of $65,000–$80,000 plus super; enjoy minutes from the beach