Remote Night-Shift L2 Infrastructure & Network Engineer

Nexon Asia Pacific; Sydney; Remote; AUD 90,000 - 120,000; Full time

Job summary

Nexon Asia Pacific is seeking an experienced Level 2 Infrastructure & Network Support Engineer for a permanent after-hours role. You will provide onshore overnight support across infrastructure and networks for Australian customers, on a 4-on / 4-off shift, working remotely with a day team handover.

You'll triage and resolve P1/P2 incidents, troubleshoot Windows Server, Microsoft 365, Azure and network services, and collaborate with senior engineers or vendors as needed.

Qualifications

• 4+ years in infrastructure or network support at L2 level, preferably MSP/NOC.
• Experience using ServiceNow or similar ITSM to manage incidents and changes.
• Ability to handle overnight incidents and coordinate with day team.
• Calm, practical, customer-focused approach with strong communication.

Responsibilities

• Answer inbound customer calls and triage P1/P2 incidents on after-hours dashboard.
• Own incidents from triage to resolution or handover within SLAs.
• Troubleshoot Windows Server, 365, Azure, identity, virtualization, backup and endpoint issues.
• Troubleshoot network issues including routers, switches, firewalls, VPNs and wireless.
• Escalate with evidence to senior engineers or vendors and provide clear handovers.
• Maintain ticket notes and runbooks; provide periodic updates to customers.
• Deliver planned overnight work with proper checks, validation and backout plans.
• Support L1 engineers to improve troubleshooting quality and FCR.
• Identify recurring issues and suggest fixes or automation.

Skills

L2 support

Incident management

Customer communication

Night shift work

ServiceNow

Troubleshooting (infrastructure)

Troubleshooting (network)

Education

Experience-based

Tools

ServiceNow

Job description

Nexon Asia Pacific is seeking an experienced Level 2 Infrastructure & Network Support Engineer for a permanent after-hours role. You will provide onshore overnight support across infrastructure and networks for Australian customers, on a 4-on / 4-off shift, working remotely with a day team handover.

You'll triage and resolve P1/P2 incidents, troubleshoot Windows Server, Microsoft 365, Azure and network services, and collaborate with senior engineers or vendors as needed.