Senior Network Engineer

MSP APAC - Direct Sourcing; City of Melbourne; Sur place; AUD 130 000 - 180 000; Plein temps

Résumé du poste

MSP APAC - Direct Sourcing in Melbourne seeks a Senior Network Engineer to provide technical leadership and support for the national platform engineering team. You will manage IP networks, design and implement Azure networking services, and coordinate with customers, subcontractors and internal teams to resolve issues.

Responsibilities include leading deployments, performing device upgrades, maintaining network diagrams and operating procedures, and serving as an escalation point for NSOC and

Qualifications

• Extensive IP network experience including firewalls, routers and switches.
• Ability to mentor engineers on troubleshooting and change control.
• Experienced with network designs and operational best practices.

Responsabilités

• Provide technical support, troubleshooting and maintenance of the IP network remotely and on-site across client assets.
• Make configuration changes on Juniper, Cisco, FortiGate and Palo Alto devices.
• Lead and support project teams for network deployments, upgrades and migrations.
• Provide design, implementation and operational support for Microsoft Azure networking services (VNets, NSGs, VPN, ExpressRoute, Azure Firewall).
• Support hybrid cloud connectivity between on-premises and Azure with secure routing and DNS management.
• Perform upgrades on network devices and contribute to network diagrams and procedures.
• Prepare, review and maintain network diagrams, as-built docs and runbooks.
• Interact with customers, subcontractors and internal delivery teams.
• Resolve complex design and data flow issues affecting applications and users.
• Act as escalation point for NSOC and field engineers when needed.

Connaissances

Network troubleshooting

Team leadership

Azure networking

Firewall security

Outils

Remedy

ServiceNow

Description du poste

MSP APAC - Direct Sourcing – Burwood East VIC

The Senior Network Engineer will work closely with functional teams, providing technical leadership to the National Platform Engineering Managers.

The role ensures strong working relationships are formed with customers and sub-contractors, Operations Managers, Service Delivery Managers, and National Support Services Managers, while providing maximum exposure to operational issues and priorities.

Key responsibilities

• Provide technical support, troubleshooting, and maintenance of the existing IP network (firewalls, routers, switches) remotely and on-site across Client's product portfolio and customer contracts
• Make configuration changes on network devices as required (Juniper/Cisco/FortiGate/Palo Alto)
• Lead and support project teams for new network deployments, upgrades and migrations
• Provide design, implementation and operational support for Microsoft Azure networking services, including Virtual Networks, subnets, NSGs, route tables, VPN Gateway, ExpressRoute, Azure Firewall and Private Link
• Support hybrid cloud network connectivity between on-premises environments and Azure, including secure routing, BGP, firewall integration, DNS and controlled ingress/egress patterns
• Perform upgrades on network devices (remote/onsite) and contribute to detailed network designs, standards and implementation plans
• Prepare, review and maintain network diagrams, as-built documentation, configuration records and operational procedures
• Interact with a wide range of technical and non-technical stakeholders, including customers, subcontractors and internal delivery teams
• Solve complex design and application problems that affect data flow between applications and user devices
• Act as an escalation point for the NSOC, Operations/Field Engineers and other technical teams when necessary

About you

• Mentor and guide engineers on network troubleshooting, implementation quality, change control and operational best practice
• Develop, implement and maintain procedures to measure and track service performance/quality
• Log change requests and incidents as requested in Remedy / Service Now
• Provide operational support for production network environments, including incident response, fault isolation, service restoration, and post-incident review activities
• Support day-to-day operations by monitoring network performance, responding to service requests, assisting change activities, and ensuring operational issues are documented, tracked, and resolved in line with agreed service levels
• Participate in regular on call roster for after-hours call out from the NSOC to resolve urgent system problems
• Undertake ad hoc interstate travel as required to support other managed services networks
• Follow work instructions, procedures and policies