Customer Service Representative

MCC Label; Griffith; Vor Ort; AUD 60.000 - 80.000; Vollzeit

Zusammenfassung

MCC Label in Griffith, Australia is seeking a customer-focused professional to manage orders from receipt to delivery. You will work closely with customers, account managers and the production team to ensure accurate, timely labeling solutions.

The role requires strong communication, problem-solving and ERP/Microsoft Office skills, with a proactive approach to service delivery and multi-stakeholder coordination.

Qualifikationen

• Experience in customer service, sales support or order management in manufacturing/printing/industrial environments.
• Excellent communication and relationship-building skills with internal and external stakeholders.
• Strong organisational skills with the ability to manage multiple priorities and maintain accuracy.

Aufgaben

• Act as the primary contact for customer enquiries, orders and service requests.
• Process quotations, sales orders, artwork approvals and related documentation.
• Coordinate with Production, Scheduling, Pre-Press, Procurement and Accounts to ensure on-time delivery.
• Inform customers of order progress, timelines and changes impacting delivery; manage projects from order to invoicing.
• Maintain accurate customer and order information in company systems.
• Support Account Managers and assist with new product introductions and subcontracted work.
• Resolve customer issues and contribute to continuous improvement initiatives.

Kenntnisse

Customer service

Order management

Quotations

Communication

Attention to detail

Tools

ERP systems

Microsoft Office

Jobbeschreibung

CORE PURPOSE

This role entails working closely with our customers, account managers and production team to manage and complete orders from receipt of job request to delivery of labels in an accurate and timely manner.

RESPONSIBILITIES

• Act as the primary point of contact for customer enquiries, orders, and service requests.


• Process customer quotations, sales orders, artwork approvals, and related documentation.


• Coordinate with Production, Scheduling, Pre-Press, Procurement, and Accounts teams to ensure on-time delivery.


• Keep customers informed of order progress, timelines, and any changes that may impact delivery.Manage customer projects from order placement through to invoicing.


• Maintain accurate customer and order information within company systems.


• Support Account Managers and assist with new product introductions, press approvals, and subcontracted work.


• Resolve customer issues and contribute to continuous improvement initiatives.

REQUIREMENTS

• Previous experience in Customer Service, Sales Support, Order Management, or a similar role within manufacturing, packaging, printing, or industrial environments.


• Strong communication and relationship-building skills with both customers and internal stakeholders.


• Excellent organisational skills, attention to detail, and ability to manage multiple priorities.


• Proficiency in ERP systems and Microsoft Office applications.


• Customer-focused mindset with strong problem-solving abilities and a proactive approach to service delivery.