Customer Experience Leader — Printing Industry

Vivad; Melbourne; Sur place; AUD 120 000 - 160 000; Plein temps

Avantages offerts par ce poste

Established client base

Leadership role in CS team

Senior leadership support

Influence over processes and customer"

Collaborative environment

Competitive remuneration

Résumé du poste

Vivad is a growing leader in large-format digital printing, supporting customers across events, exhibitions, retail, signage and other time-critical industries. We seek an experienced Sales Manager to lead and develop our internal Customer Service team while strengthening cross-business collaboration.

This hands-on leadership role requires proven people management experience, the ability to set clear expectations, and to implement processes that improve customer experience and business

Qualifications

• Minimum 3 years' experience in a management role
• Experience coaching, mentoring and developing employees
• Strong leadership, accountability and team development
• Experience implementing processes to improve customer service standards
• Excellent communication and interpersonal skills across departments
• Collaborative, solutions-focused approach to resolving challenges
• Strong organisational skills to manage competing priorities in a deadline-driven environment
• Commercial awareness and understanding of how customer service contributes to business growth

Responsabilités

• Lead, coach and develop the Customer Service team to improve capability, confidence and performance.
• Conduct regular one-on-ones, performance reviews and development discussions.
• Establish clear expectations, accountability and consistent service standards.
• Implement processes and best practices to improve efficiency, responsiveness and customer experience.
• Collaborate with Production, Operations and other departments to improve planning and delivery.

Connaissances

People management

Coaching & development

Leadership

Performance data usage

Communication

Cross-department collaboration

Organizational skills

Strategic thinking

Description du poste

Vivad is a growing leader in large-format digital printing, supporting customers across events, exhibitions, retail, signage and other time-critical industries. We seek an experienced Sales Manager to lead and develop our internal Customer Service team while strengthening cross-business collaboration.

This hands-on leadership role requires proven people management experience, the ability to set clear expectations, and to implement processes that improve customer experience and business