Remote Luxury Travel Experience Concierge

Manatal; Brisbane; Remote; AUD 55,000 - 75,000; Full time

Benefits offered by this job

100% remote work environment

Professional growth opportunities

Travel perks & discounts

Training and development

Job summary

Prestige Travel Agency by Mich seeks a Luxury Travel Consultant to deliver exceptional client experiences from first inquiry to post-trip follow-up. You will coordinate luxury and leisure bookings, answer questions, and tailor itineraries with meticulous attention to detail and high-touch service.

This fully remote role requires proactive communication and seamless coordination with partners. Ideal candidates are organized, service-driven, and passionate about travel, hospitality, and creating

Qualifications

• Excellent verbal and written communication across channels.
• Background in customer service or travel/hospitality.
• Highly organized with strong attention to detail.
• Comfortable learning new booking systems and technology.
• Reliable, proactive, and able to manage multiple client requests.

Responsibilities

• Respond promptly to client inquiries via phone, email, and messaging platforms.
• Assist with luxury and leisure travel bookings, changes, cancellations, and requests.
• Provide accurate information on destinations, requirements, and agency policies.
• Coordinate booking details and confirm itineraries for accuracy and satisfaction.
• Follow up with clients before and after travel to ensure a positive experience.
• Address client concerns with empathy and professionalism; document interactions.

Skills

Excellent communication

Customer service

Organized & detail-oriented

Tech savvy

Multitasking

Travel passion

Tools

Booking platforms

Job description

Travel Experience Specialist (Luxury & Leisure) - REMOTE POSITION

Job Openings Travel Experience Specialist (Luxury & Leisure) - REMOTE POSITION

About the job Travel Experience Specialist (Luxury & Leisure) - REMOTE POSITION

About the Role

Prestige Travel Agency by Mich is seeking a Luxury Travel Consultant – Customer Experience to support clients throughout every stage of their travel journey. In this client-facing role, you will serve as a trusted point of contact—from initial booking through post-trip follow-up—ensuring a seamless, personalized, and high-quality experience.

This position is ideal for someone who is detail-oriented, service-driven, and passionate about travel, hospitality, and creating exceptional client experiences.

Key Responsibilities

• Respond promptly and professionally to client inquiries via phone, email, and messaging platforms
• Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests
• Provide accurate and timely information regarding destinations, travel requirements, and agency policies
• Coordinate booking details and confirm itineraries to ensure accuracy and client satisfaction
• Proactively follow up with clients before and after travel to ensure a positive experience
• Address client concerns or issues with empathy, professionalism, and solution-oriented thinking
• Maintain clear documentation and update booking systems as required

Qualifications & Skills

• Excellent verbal and written communication skills
• Strong customer service background (travel, hospitality, or service-related experience preferred)
• Highly organized with strong attention to detail
• Comfortable using technology and learning new booking platforms and systems
• Reliable, proactive, and able to manage multiple client requests efficiently
• Genuine interest in travel and helping clients plan memorable experiences

What We Offer

• 100% remote work environment
• Opportunities for professional growth within the agency
• Access to travel perks and industry-related discounts
• Supportive team culture with ongoing training and development

Equal Opportunity Statement

Prestige Travel Agency by Mich is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all team members.