Remote Industrial Automation Support Engineer

Bytewize Consulting

Ouyen

Hybride

AUD 90 000 - 120 000

Plein temps

Il y a 31 heures

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Résumé du poste

Rockwell Automation is seeking a Remote Support Engineer to join the Remote Support Services team in a hybrid environment based near Hawthorn, Melbourne. You will provide technical support across hardware and software, troubleshoot complex automation issues, and collaborate with cross-functional teams to drive resolutions.

You will develop expertise in Rockwell products, document findings, and contribute to knowledge assets while mentoring others.

Qualifications

Experience providing technical support to customers via phone, chat or email.
Knowledge of industrial automation or Rockwell Automation products is a plus.

Responsabilités

Provide technical support to customers through phone, chat, and electronic support channels.
Troubleshoot and resolve issues involving Rockwell Automation's hardware and software products, including controllers, HMI, industrial networks, and related technologies.
Analyze, reproduce, and investigate complex technical issues using available tools, test environments, and engineering resources.
Document troubleshooting activities, findings, and resolutions in service tickets while maintaining a high standard of customer communication.
Collaborate with Engineering, Product Management, Quality, and other teams to investigate and resolve product issues.
Contribute to the Knowledge-Centered Service (KCS) process through the creation and maintenance of technical articles, knowledge assets, and best practices.
Develop technical expertise in assigned product areas and share knowledge through mentoring, training