Remote Industrial Automation Support Engineer
Xpt Software Australia Pty
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Job summary
Rockwell Automation is hiring a Remote Support Engineer for the Remote Support Services (RSS) team based in Hawthorn, Melbourne. You will provide technical support for Rockwell Automation hardware and software across controllers, HMI, and industrial networks, helping customers resolve complex automation challenges.
You will report to the Team Lead, Remote Support Services, and operate in a hybrid environment.
Qualifications
- Bachelor's degree required in electronics, mechatronics, electrical engineering, computer science or related field.
- Minimum 2 years of experience with industrial automation products or systems.
- Strong analytical and troubleshooting skills to resolve complex technical problems.
- Effective verbal and written communication with a customer-focused approach.
- Ability to work collaboratively in a fast-paced technical environment.
Responsibilities
- Provide technical support to customers via phone, chat, and electronic channels.
- Troubleshoot and resolve issues involving Rockwell Automation hardware/software, including controllers, HMI, networks.
- Analyze, reproduce, and investigate complex technical issues using available tools, test environments, and engineering resources.
- Document troubleshooting activities, findings, and resolutions in service tickets with clear customer communication.
- Collaborate with Engineering, Product Management, Quality, and other teams to resolve product issues.
- Contribute to Knowledge-Centered Service (KCS) by creating and maintaining technical articles and best practices.
- Develop technical expertise in assigned product areas and share knowledge through mentoring and training.
- Support continuous improvement initiatives to enhance customer experience and support quality.
Skills
Education
Job description
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Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility -our people are energized problem solvers that take pride in how thework we do changes the world for the better.
We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!
Job Description
We are seeking a Remote Support Engineer to join our Remote Support Services (RSS) team based in Hawthorn, Melbourne .
In this role, you will provide technical support for Rockwell Automation's hardware and software portfolio, helping customers resolve complex automation challenges across controllers, visualization, industrial networks, condition monitoring, and related technologies. This is an excellent opportunity to develop expertise in industrial automation while supporting customers across a diverse range of industries and applications.
You will report to the Team Lead, Remote Support Services, and work in a hybrid environment.
Your Responsibilities:
Provide technical support to customers through phone, chat, and electronic support channels.
Troubleshoot and resolve issues involving Rockwell Automation's hardware and software products, including controllers, HMI, industrial networks, and related technologies.
Analyze, reproduce, and investigate complex technical issues using available tools, test environments, and engineering resources.
Document troubleshooting activities, findings, and resolutions in service tickets while maintaining a high standard of customer communication.
Collaborate with Engineering, Product Management, Quality, and other teams to investigate and resolve product issues.
Contribute to the Knowledge-Centered Service (KCS) process through the creation and maintenance of technical articles, knowledge assets, and best practices.
Develop technical expertise in assigned product areas and share knowledge through mentoring, training, and team collaboration.
Support continuous improvement initiatives that enhance customer experience, operational efficiency, and support quality.
The Essentials - You Will Have:
Bachelor's degree in Electronics, Mechatronics, Electrical Engineering, Computer Science or related field
Minimum 2 years of experience working with industrial automation products or systems.
Strong analytical and troubleshooting skills with the ability to resolve complex technical problems.
Effective verbal and written communication skills with a customer-focused approach.
Ability to work collaboratively in a fast-paced technical environment.
The Preferred - You Might Also Have:
Experience with industrial automation systems, including PLCs, HMIs, and industrial networks.
CCNA or equivalent industrial networking certification.
What We Offer:
Comprehensive mindfulness programmes with a premium membership to Calm
Volunteer Paid Time off available after 6 months of employment for eligible employees.
Company volunteer and donation matching programme – Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation.
Employee Assistance Program
Personalized wellbeing programs through our On Track program
On-demand digital course library for professional development
At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles.
#LI-Hybrid #LI-CT1
Rockwell Automation’s hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.
Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility -our people are energized problem solvers that take pride in how thework we do changes the world for the better.
We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!
Job Description
You will join the Remote Support team which handles broad range of customer inquiries in scope of Rockwell Automation and Allen Bradley software related questions for customers based in Japan providing support in Japanese language.
This is great opportunity to gain a highly complex knowledge and experience in Industrial Automation area and become specialist in one of many fields like PLC, SCADA, HMI, Power Control – Drives, Motion, Industrial Networks and many more.
Your Responsibilities:
Provide customer support in Japanese language by troubleshooting customer issues via the phone, chat and SAQ (email response). Simulation and analysis of clients' issues using available resources. Research, verification, and resolution of reported issues.
Have proficient level skills in Japanese language. Having upper to intermediate level skills in English language will be an added advantage
Manage customer interactions including and not limited to, setting expectations with customers prior to concluding an interaction, capturing the customer issue/resolution/steps taken to troubleshoot within Service Ticket notes, executing the Knowledge-Centered Support (KCS) process and following up with customer(s) in a timely manner. Documenting technical solutions and best practices
Serve as company liaison to the customer for multiple product families and various types of customer inquiries.
Develop professional expertise. Applies company policies and procedures to resolve variety of issues.
Participate in the establishment, measurement, and achievement of customer satisfaction metrics
Adhere to all necessary company policies and procedures, standard operating procedures and completing company/organization-wide required documentation/trainings.
Develop area(s) of expertise within core area of Rockwell softwares and deliver internal training/knowledge sharing to respective core area.
Update and author Technical Notes and other documentation with solutions or workarounds to commonly experienced problems, installation practices that create problems, how-to guides, etc. to improve customer satisfaction and acceptance.
Frequently interacts with peers and customers to gain cooperation of others or conduct presentations of technical information/project activities. Builds productive internal/external working relationships.
Continuous improvement in products and technologies required to provide high level support for customers.
The Essentials - You Will Have:
Bachelor of Science in Electronics, Electrical Engineering or Computer Science or related field
At least 2 years' experience working with industrial automation products / systems
Proficient in Japanese language is a must
Expertise in Rockwell software such as FactoryTalk OperationSuite of products i.e FactoryTalk View Site Edition, ThinManager, FactoryTalk Historian Site Edition, FactoryTalk VantagePoint, FactoryTalk AssetCentre, FactoryTalk Metrics, FactoryTalk Transaction Manager, FactoryTalk EnergyMetrix, FactoryTalk Batch, PlantPAX etc. will be an added advantage
The Preferred - You Might Also Have:
Experience with industrial automation systems, including PLCs, HMIs, and industrial networks.
CCNA or equivalent industrial networking certification.
What We Offer:
Comprehensive mindfulness programmes with a premium membership to Calm
Volunteer Paid Time off available after 6 months of employment for eligible employees.
Company volunteer and donation matching programme – Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation.
Employee Assistance Program
Personalized wellbeing programs through our On Track program
On-demand digital course library for professional development
At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles.
#LI-Hybrid #LI-CT1
Rockwell Automation’s hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.
We are seeking an experienced IT Support Engineer – Remote Operations & Connectivity to join our Perth-based team, supporting Fugro’s marine operations across the APAC region as part of the wider global Remote Operations Centre (ROC) environment. In this hands-on L1/L2 role, you will provide technical support across systems, infrastructure, communications, and monitoring platforms that enable vessel operations, offshore survey activities, field teams, and geodata workflows.
Working closely with local and international Deployment and ROC teams, you will contribute to the implementation, optimisation, and support of remote operations solutions, including system and network deployments within ROC and Techshop facilities. The role also includes occasional regional travel to vessels and ROC locations to support operational and project requirements. Your duties include:
- Deliver hands-on L1/L2 IT/OT support for Remote Operations Centre, ensuring stable and reliable systems and connectivity;
- Monitor, troubleshoot, and resolve incidents/service requets serving as an escalation point for complex issues related to critical remote operations services;
- Act as the first-point contact for applications and technical guidance/recommendations supporting Remote Operations Center and vessel operations;
- Perform scheduled maintenance activities, including patching, software updates, endpoint support, account administration, system audits and backup validation;
- Assess and enhance remote operations systems and connectivity by identifying performance issues, risks & improvement opportunities, and supporting solutions implementation;
- Maintain clear and up-to-date technical documentation, including inventory, system diagrams, network schematics, and tool inventories;
- Collaborate with global teams, vendors, and operational stakeholders to deploy solutionsand drive continuous improvement.
Who are we
We are Fugro, the world’s leading Geo-data specialist, focused on collecting and analysing data about the Earth’s surface and the structures built upon it. With clients spanning land, sea, and space, our respected reputation is grounded in valuing our employees as our greatest asset, a steadfast commitment to delivery excellence, and an innovative approach that leverages cutting-edge technology to solve our clients' challenges.
The Operational Technology (OT) Services team is part of Fugro’s global IT Infrastructure and Security team. At OT Services we provide IT support to facilitate Fugro’s vessels and field operations, remote operations and processing of Geo-data collected during those operations. Within OT Services, the Deployment team coordinates and executes full scale deployment of IT infrastructure onboard Fugro's marine vessels operating globally.
How we work
At Fugro, we embrace a collaborative way of working where people are encouraged to be themselves, recognising that diverse voices and cultures contribute unique perspectives, spark creativity, and drive innovation.
We aim to help our people grow toward their full potential by promoting alignment, autonomy, and personal accountability, within a supportive, knowledge-sharing environment. While we value the flexibility of remote work, we also value face-to-face interactions, whiteboard discussions and sharing a meal together.
About You
Your success in securing this role will require:
- Tertiary degree in Information Technology, Engineering or a similar field with relevant knowledge of networking fundamentals (TCP/IP, DNS, DHCP, VPNs, routing, switching, and firewalls), exposure to WAN/LAN, satellite (VSAT), and remote connectivity;
- Solid experience in L2 IT/OT support and service delivery in operational or remote sites/vessels such as marine, energy, mining, defence, or utilities sectors;
- Exposure to network troubleshooting and system monitoring tools, alert triage, log analysis, and adherence to runbooks and escalation processes;
- High understanding of endpoint security, identity/access management, incident response, ticket management and operational handover while working in a global support environment;
- Strong communication skills in engaging effectively with both technical and non-technical stakeholders with demonstrated commitment to standards compliance;
- Hands-on approach to work and ability to travel to site to assist with system builds and vessel mobilization when required.
Fugro offers
- Ongoing, hybrid work from home arrangement | Flexible start and finish times
- Competitive compensation | Annual salary reviews | Salary continuance insurance
- Culture that supports career development, training and progression
- An inclusive and diverse group of colleagues who happily share knowledge
- Friendly and supportive environment - feel free to be yourself
- Global, industry leading company with diverse portfolio of projects and workscopes
- Progressive company with industry new, cutting edge technology
- Opportunity to travel and work in a wide variety of locations including internationally
How to apply
Please ensure your CV is up to date, with relevant information clear and succinct and follow the application prompts.
Candidates will be asked to provide evidence of Australian working rights to be considered for this position (visa sponsorship is not offered).
Fugro reserves the right to close this advert at any time.
Applications or interest via recruitment agencies will not be accepted at this time.
Disclaimer for recruitment agencies:
Fugro does not accept any unsolicited applications from recruitment agencies. Acquisition to Fugro Recruitment or any Fugro employee is not appreciated .
We are looking for an organized Reservation Support Agent to assist customers with reservation inquiries, available options, updates, and general support.
The ideal candidate is detail-oriented, comfortable researching information, and committed to providing professional customer service.
We are looking for an organized Reservation Support Agent to assist customers with reservation inquiries, available options, updates, and general support.
The ideal candidate is detail-oriented, comfortable researching information, and committed to providing professional customer service.
Key Responsibilities- Respond to reservation inquiries
- Research available options
- Gather customer preferences and information
- Assist with coordinating reservations
- Review reservation details for accuracy
- Provide confirmations and relevant information
- Assist with modifications and updates
- Communicate with providers when necessary
- Maintain organized reservation records
- Follow up regarding outstanding details
- Provide professional customer assistance
- Strong customer-service skills
- Excellent attention to detail
- Good written and verbal communication
- Strong organization
- Basic computer proficiency
- Comfortable researching online
- Ability to learn reservation systems
- Dependable and self-motivated
- Strong time-management skills
- Previous reservation experience is helpful but not required
- Remote Environment: Provide reservation support remotely
- Flexible Scheduling: Organize your availability around customer needs
- Training Available: Learn reservation processes and systems
- Ongoing Support: Access educational resources and continued guidance
- Professional Development: Build customer service, research, organization, and communication skills
- Varied Responsibilities: Work with different customer requests and reservation needs
If you're organized and enjoy helping customers coordinate reservations, we encourage you to apply for the Reservation Support Agent opportunity.
Our mission is to create a world where software builds and improves itself.
We build the platform for self-improving software development, helping the world's largest enterprise engineering teams turn their organizations into autonomous software factories. Customers including Nvidia, Blackstone, Royal Bank of Canada (RBC), Palo Alto Networks, Adobe, and T-Mobile run Factory to ship code, review PRs, run tests, and deploy continuously - getting smarter with every cycle.
In 2026, we raised $200M at a $5B valuation, bringing our total funding to over $400M. We are backed by world-class investors and operators including Khosla Ventures, Sequoia, Blackstone, Ali Ghodsi (CEO of Databricks), and Frank Slootman (Former CEO of Snowflake).
About Factory
Our mission is to create a world where software builds and improves itself.
We build the platform for self-improving software development, helping the world's largest enterprise engineering teams turn their organizations into autonomous software factories. Customers including Nvidia, Blackstone, Royal Bank of Canada (RBC), Palo Alto Networks, Adobe, and T-Mobile run Factory to ship code, review PRs, run tests, and deploy continuously - getting smarter with every cycle.
In 2026, we raised $200M at a $5B valuation, bringing our total funding to over $400M. We are backed by world-class investors and operators including Khosla Ventures, Sequoia, Blackstone, Ali Ghodsi (CEO of Databricks), and Frank Slootman (Former CEO of Snowflake).
Factory is bringing autonomy to software engineering. We are looking for a Technical Support Engineer to ensure customers get maximum value from our developer‑centric platform. This position sits at the intersection of customer success, product management and engineering. You will partner with customers to resolve architecture, performance and operational challenges and contribute to internal tools that improve our product’s scalability. As with all Factory roles, you will help shape how we build and deliver autonomous software and will work closely with our leadership and technical teams to ensure operational excellence as we scale.
What you will do and achieveSolve complex customer challenges. Work alongside our customers to address technical issues in architecture, performance, recovery and security – becoming an expert resource on best practices for running Factory’s platform.
Serve as an advocate for customers. Interface with product management and engineering teams to represent customer needs and ensure that feedback informs our product.
Develop tools and diagnostics. Contribute to internal projects such as software tools for performance benchmarking, diagnostics and automation, and help shape playbooks for deployment and operational excellence.
Collaborate cross‑functionally. Partner with customer success, growth, and engineering to design scalable processes and dashboards that drive data‑informed decisions.
We consider all candidates with an eye for those who are self‑taught, insatiably curious and multi‑faceted. Ideal candidates should have strong technical experience in one or more of the following areas:
Programming: proficiency in one or more modern languages such as Python, Go, Java, C++, or JavaScript/Node.js.
Operational experience: experience administering large-scale production environments, including hardware, operating systems, networks (firewalls/load balancers), and cloud platforms like AWS, Azure, or Google Cloud.
Excellent written and verbal communication skills.
A genuine desire to help people and advocate for customer success.
A strong diagnostic instinct—the ability to investigate and solve problems calmly and effectively in real time.
A capacity to rapidly learn new technical skills and adapt to emerging technologies.
Strong teamwork skills and sound judgment on when to seek help or collaborate.
Nice to Have
Experience with AI/ML or enterprise software (especially B2B SaaS) that complements Factory’s mission.
Prior work at startups or in high‑growth environments where you built processes and tools from scratch.
Familiarity with observability tools, automation frameworks or CI/CD pipelines.
Basic coding or scripting abilities beyond your primary language (e.g., writing integrations or automations).
We are hiring a Remote Travel Administrative Coordinator to support our travel team's daily operations, managing client communications, coordinating booking workflows, and ensuring all details are handled accurately and on time.
This is a fully remote position ideal for someone who is highly organized, professional, and comfortable managing multiple tasks independently. Full training and structured onboarding are provided from day one. No prior travel industry experience required.
We are hiring a Remote Travel Administrative Coordinator to support our travel team's daily operations, managing client communications, coordinating booking workflows, and ensuring all details are handled accurately and on time.
This is a fully remote position ideal for someone who is highly organized, professional, and comfortable managing multiple tasks independently. Full training and structured onboarding are provided from day one. No prior travel industry experience required.
What Youll Do:- Manage client communications, travel documentation, and booking records
- Coordinate schedules, appointments, and follow-ups related to travel arrangements
- Support administrative workflows and ensure all deadlines and details are met
- Maintain accurate client records and track important booking information
- Provide professional, responsive support to clients and team members throughout the travel process
- Assist with process improvements and updates to internal travel systems
- Strong organizational and communication skills, written and verbal
- Experience in administrative support, customer service, or coordination preferred, not required
- Comfortable working independently in a fully remote environment
- Detail-oriented, dependable, and tech-comfortable
- Able to learn and navigate digital tools, booking platforms, and internal workflows
- Must be a citizen of the US, UK, Australia, Mexico, Spain, or LATAM
- 100% remote flexibility
- Structured onboarding and ongoing training
- Clear processes and tools for success
- Opportunities for long-term growth within a supportive team
Laptop or desktop computer.
Reliable broadband internet connection.
Smartphone for communication and updates.
- Fully remote work structure
- Flexible scheduling framework
- Structured training and ongoing support
- Collaborative team environment
- Access to industry-related travel benefits
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Earn at Home by Taking Polls -Data Entry Clerk - Customer Service Rep - Work From Home & Part Time
We are looking for peoplenationwide to participate in polls - Apply ASAP!
We offer you the opportunity toearn extra income from home (teleworking) and also to decide your own participation schedule. At this job, you will be performing various tasks such as data entry, performing email response, reviews, polls and other online projects.
This work at home opportunity is very rewarding and will help shape the marketplace and influence new products coming to market. In some cases you will even get to see products before the general public and even participate in testing them. You’ll be helping companies collect data to help forecast trends and make future business decisions based on the information provided.
- Earn by taking surveys
- Various payment methods, including Paypal, direct check, or online virtual gift card codes
- Part Time
APPLY AT :
Apply:
If you are the type of person who is self-motivated and comfortable working on your own at home, enjoy such work as email customer service, data entry and review products, then you are the person we are looking for.
Data entry clerks come from all different backgrounds including, data entry, telemarketing, customer service, sales, clerical, secretary, administrative assistant, warehouse, inventory, receptionist, call center, part-time, retail fields & more!
About the latest Ict support officer baseline cleared Jobsin Maitland !
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Remote Position – WIX Designer | Developer
We are in search of a skilled web designer with a focus on WIX and a minimum of 3 years’ experience in the field. The candidate should be well-acquainted with the workflows of digital media marketing services. This remote position is with a growing start-up business, anticipating expansion between September and December of 2023 & looking to onboard casual workers. We are seeking someone who is fluent in English, with strong English reading and writing skills. The ideal candidate will possess excellent communication abilities and be able to complete tasks promptly, meeting critical deadlines. Initially, we expect availability for at least 8 hours a week, with the opportunity to grow alongside our dedicated team of digital media marketers.
Remote (South Africa) | Supporting an International Company
Monday – Friday | Full-Time
Elevate your career by providing top-tier strategic and operational support to global C-suite executives while enjoying full remote flexibility.
You will own high-level administrative operations, calendar management, and cross-time-zone coordination for senior international leadership. Serving as the primary gatekeeper and operational anchor, you will drive efficiency across executive workflows and executive project management.
Please note: This application is part of an ongoing initiative to build our international talent pipeline. By applying, your profile will be added to our pool for immediate consideration as active roles open up.
What You'll Do
- Calendar & Schedule Management: Strategically manage complex executive calendars, resolving scheduling conflicts across multiple global time zones.
- Travel & Event Coordination: Organize seamless international travel itineraries, accommodation, logistics, and executive meeting schedules.
- Inbox & Communication Triage: Filter and prioritize incoming high-volume communications, drafting professional responses on behalf of leadership.
- Meeting & Operational Support: Prepare meeting agendas, compile board decks, attend critical calls to capture action items, and drive follow-ups.
- Administrative Project Ownership: Lead routine operational workflows, expense report processing, and document management with high accuracy.
What You Bring
- Experience & Certifications: 4+ years of experience as an Executive Assistant supporting C-level executives or senior directors in international settings.
- Core Technical/Specialized Skills: Advanced proficiency in Google Workspace, Microsoft 365, Slack, and modern scheduling platforms (e.g., Motion, Calendly).
- Background & Domain Expertise: Strong background in business operations, corporate administration, or project coordination.
- Technical Translation / Delivery: Exceptional written and verbal English communication with acute attention to detail.
- Working Style: Highly discreet, emotionally intelligent operator who anticipates executive needs and maintains strict confidentiality.
Remote Work Requirements
- Hardware: Reliable personal laptop or desktop capable of running all role-required software.
- Connectivity: High-speed, stable internet connection with a backup plan for power or connectivity outages.
- Workspace: A dedicated, quiet, and professional home-office environment.
- Mindset: High self-discipline, excellent time management, and a strong track record of thriving in an autonomous remote setup.
Connecting the extraordinary talent of South Africa with businesses around the world.
Earn cash at Home by Participating in Paid Studies - Data Entry agent - Customer Service Agent - Part-time
We are seeking people across the country to join paid surveys - Apply ASAP!
We provide you the chance to make extra income from home (remotely) and also to choose your own participation schedule. At this task, you will be executing various jobs such as data entry, executing email response, evaluations, studies and other on-line tasks.
This work from home possibility is extremely rewarding and also will certainly help shape the industry and affect new products coming to market. Sometimes you will even get to see products prior to the public and also take part in testing them. You'll be helping firms accumulate data to help forecast trends and influence future business choices based upon the info provided.
- Earn money taking polls. Up to $35 per completed survey!
- Different payment methods, including Paypal, straight check, or on-line digital gift card codes
- Part Time
- Work remotely and earn additional income at home.
APPLY :
If you are the sort of person that is self-motivated and also comfy working on your very own in the house, appreciate such work as email client service, data entry and review products, then you are the person we are looking for.
Data entry clerks originate from all different backgrounds consisting of, data entry, telemarketing, customer service, sales, clerical, assistant, management assistant, receptionist, call center, part-time.
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