Remote Automation Support Engineer

Griffith International; Toowoomba Regional; Hybrid; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Mindfulness programmes to Calm premium

Volunteer Paid Time off

Job summary

Rockwell Automation in Hawthorn, Melbourne, seeks a Remote Support Engineer to join the Remote Support Services team. You will provide technical support for Rockwell's hardware and software portfolio, helping customers resolve automation challenges across controllers, HMI, networks, and condition monitoring.

This role reports to the Team Lead, Remote Support Services, and operates in a hybrid environment. You will troubleshoot issues, document resolutions, collaborate with Engineering and

Qualifications

• Bachelor's degree in Electronics, Mechatronics, Electrical Engineering, Computer Science or related field.
• Minimum 2 years of experience with industrial automation products or systems.
• Strong analytical and troubleshooting skills.
• Effective verbal and written communication skills with a customer-focused approach.
• Ability to work collaboratively in a fast-paced technical environment.
• Experience with PLCs, HMIs, and industrial networks preferred.

Responsibilities

• Provide technical support to customers through phone, chat, and electronic support channels.
• Troubleshoot and resolve issues involving Rockwell Automation's hardware and software products, including controllers, HMI, industrial networks, and related technologies.
• Analyze, reproduce, and investigate complex technical issues using available tools, test environments, and engineering resources.
• Document troubleshooting activities, findings, and resolutions in service tickets while maintaining a high standard of customer communication.
• Collaborate with Engineering, Product Management, Quality, and other teams to investigate and resolve product issues.
• Contribute to the Knowledge-Centered Service (KCS) process through the creation and maintenance of technical articles, knowledge assets, and best practices.
• Develop technical expertise in assigned product areas and share knowledge through mentoring, training, and team collaboration.
• Support continuous improvement initiatives that enhance customer experience, operational efficiency, and support quality.

Skills

Analytical skills

Troubleshooting

Communication skills

Collaborative teamwork

Education

Bachelor's degree in Electronics/Mechatronics/EE/CS

Job description

Rockwell Automation in Hawthorn, Melbourne, seeks a Remote Support Engineer to join the Remote Support Services team. You will provide technical support for Rockwell's hardware and software portfolio, helping customers resolve automation challenges across controllers, HMI, networks, and condition monitoring.

This role reports to the Team Lead, Remote Support Services, and operates in a hybrid environment. You will troubleshoot issues, document resolutions, collaborate with Engineering and